Analyst - payroll admin

Payroll Analyst About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage. Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved. Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. And we've built the platform that turns those conversations into insight and action, for our customers and ourselves. Payroll Analyst, you'll own end-to-end US and international payroll processing, reconciliations, and GL accounting. You'll partner closely with third-party vendors, People Operations, Finance, and Treasury to streamline cross-functional payroll workflows and resolve complex issues. You'll also help create robust payroll journal entries and GL reconciliations to ensure accurate financial reporting and resolve variances. In addition, you'll help bring continuous process improvements, seamless system integrations, and multi-country tax and regulatory compliance to our expanding global operations. Manager, Global Payroll, and has the opportunity to be based in our Austin, Tempe, or Bay Area office. Process, prepare, and reconcile US and international payroll, including variable compensation, off-cycle payroll, terminations, and ad-hoc payments as needed. Workday, Crowe) to create payroll cases and process off-cycle adjustments as necessary. HSA, DSA, FSA, commuter), monitor for changes, and reconcile data to ensure benefits statements align with payroll deductions. Monitor Time & Attendance timesheets and processing for non-exempt employees, ensuring accuracy and policy compliance for US, Canada, UK, and Switzerland employees. Assist with other international payrolls as needed. Prepare and record payroll-related journal entries to the general ledger, ensuring accurate departmental coding and period-end accruals. Perform monthly reconciliations of payroll-related GL accounts, identifying and resolving any variances between the payroll system and the financial records. Register new State/SUI/Local payroll tax and enter new tax jurisdictions into payroll systems. Assist with external audits (e.g., year-end financial audit, 401(k), workers' compensation) by providing supporting records and documentation. Assist with year-end W-2 reconciliation and reporting. Keep informed of federal, state, and local compensation laws and regulations to ensure company compliance. Directly assist employees and managers with payroll-related education, questions, or issues. Resolve payroll issues independently through research, analysis, knowledge of best practices, and proposal of reasonable solutions. Support system integrations between the People and payroll systems to ensure accurate and complete data. Partner with People Operations, Finance, Treasury, and other departments on ongoing process improvements. Maintain organized and detailed payroll records, ensuring all payroll data and changes are accurately and completely reflected in the payroll system. 6+ years of direct payroll experience processing US multi-state and Canadian payroll. ~ HRIS experience required, with Workday preferred. ~ Experience with accounting, tax, and finance concepts relating to payroll. ~ Proficiency with MS Excel (pivot tables, VLOOKUPs), MS Word, and Google Sheets. ~ Strong communication and interpersonal skills, including the ability to work with internal and external parties while maintaining a high level of customer service. ~ Knowledge and mindset for automation and process improvements for scalability. ~ Experience with stock-payroll transactions preferred. Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee's impact Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.