Remote Mesa, AZ

Customer Service   Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home    who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the opportunity to live your   work from home dream. Whatâs Needed to Provide Customer Support for this Client
- Determining offerings customers are missing
- Making upgrade and add-on service recommendations
- Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)
- Coding sales accurately and completely Must-Have Qualities and Capabilities
- Familiarity with company processes and policies
- Empathy and a sincere desire to assist and prioritize the customer
- No degrees necessary
- great work from home opportunity for anyone who is ready to start a business and be their own Providing great inbound, billing customer service calls. A computer
- Phone with headset
- ⢠A desktop/tower computer with a separate monitor is recommended. ⢠All-in-One computers are not currently compatible with any client programs. Operating System Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients ⢠MacBook Air and Mac USB-C ports will not be supported ⢠Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows Accessories, Software and Internet/Phone Service Providers Logitech, Plantronics, Microsoft, or similar brands recommended. Hard-wired Telephone and headset (required for Production/Servicing) SOFTWARE Windows 7, 8 or 10 Windows. Windows 8/8.1 not supported by some clients. (Optional) Mozilla Firefox or Chrome for Windows Microsoft Security Essentials for Windows 7; Windows Defender for Windows 8 or 10 Other security software may be incompatible and should be Technical support may be refused if your companyâs software configuration is not compatible with the Arise Platform or is determined to cause incompatibilities with client required servicing software. INTERNET AND PHONE SERVICE PROVIDERS Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. USB connected modems are not supported. Hard-wired land line telephone service POTS (plain old telephone service), cable telephony, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long Call centers and agents have the option to use either a POTS line (plain old telephone service) or VoIP (aka digital telephone or cable telephony) to service a client program. However, call centers and agents servicing client programs that route calls through the AVG system will need to be able to dial into the AVG (786) number. ⢠Call Centers and agents who do not have Miami area code phone numbers (305 or 786) will need to be able to dial long distance on their service lines which may result in long distance charges. For that reason, bulk or unlimited long
- distance service plans are recommended and available from most carriers to avoid per-minute charges. ⢠A small number of client programs currently prohibit the use of VoIP while servicing and a POTS line will be required to service those programs. If the client program does not currently allow VoIP, agents will not be servicing on AVG. Work from home