Client Partner

This job is with WPP Production, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. About WPP Production We are WPP Production
- the unified global production company that brings together all of WPP's content producers, studios and craft experts into one connected organisation. We combine world-class human craft with next generation technology to originate, design, and deliver multi-channel content systems at scale. Built for borderless collaboration and powered by deep craft expertise, we are the production engine designed for today's always on, AI driven marketing world. WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. A Hybrid working model We believe the best work happens when we're together, fostering creativity, collaboration, and connection. What does a Client Partner do at WPP Production? As a Client Partner at WPP Production Health Studios, you are the crucial link between our dedicated pharmaceutical clients, their agency partners, and our production hubs. This is a hands-on, client-facing role where you will own the end-to-end coordination, execution, and delivery of complex, multi-channel content and production projects.   You will be the trusted day-to-day contact, ensuring meticulous planning, vigilant oversight, and timely delivery of high-quality assets that meet the rigorous standards of the pharma industry. Your ability to navigate intricate project elements, manage diverse stakeholders, and proactively solve challenges will be key to our clients' success and our continued growth.   Your mandate is to contribute to outstanding client satisfaction, ensuring successful project outcomes, fostering long-term client collaborations, and upholding WPP Production's reputation for excellence in the highly regulated pharmaceutical sector.   The Client Partner will primarily sit on-site with the team/clients in Titusville, NJ and/or Horsham, PA.  2-3 days a week onsite required.    Project Ownership & Delivery Excellence: Accountability: Own the overall project delivery for a dedicated group of clients, acting as the primary point of contact for all project-related stakeholders, including clients, agency partners and internal team. Planning & Execution: Triage incoming work, develop sound implementation plans, and lead the execution of complex content and production projects from inception through to completion, ensuring all deliverables meet or exceed client expectations. Coordinate seamlessly with our offshore production hubs (e.g., Project Management, Creative, Tech) to ensure efficient workflow, clear priorities, and accurate project timelines and schedules. Quality Assurance: Vigilantly oversee the entire production lifecycle, including creative design, development, regulatory review, and QA, to guarantee the timely delivery of high-quality, compliant omnichannel assets (digital, print, video, social, etc.).   Client & Agency Partner Relationship Management: Serve as the main communication link with clients and their creative agency partners. This includes regularly attending client meetings and kick-offs, coordinating hand-offs, and providing proactive updates on project considerations, risks, and dependencies. Problem Resolution: Act as a proactive problem-solver, anticipating potential issues with milestones or deliverables and swiftly identifying solutions or escalating as needed to senior management. Partner and Champion: Work to leverage WPP Production capabilities, aligning tactical prioritization and project execution with Client’s priorities and strategic marketing goals.   Maintain fiscal integrity across all assigned projects, preparing accurate budget updates, managing financial aspects, and contributing to overall account health.   Account & Project Management: A minimum of 2-4 years of hands-on, client-facing account and/or project and delivery management experience within advertising or marketing communications. Omnichannel Production: Proven experience managing complex digital projects and other omnichannel campaigns (digital, social, print, video, etc.) Experience working in (preferably large) agencies on significant accounts. Demonstrated experience working effectively with multi-disciplinary teams (CX, UX, Tech, Creative, PM/AM) across remote offices, including offshore production teams. Financial Acumen: Proven ability to manage project budgets, track fiscal responsibility, and provide accurate financial updates. Availability to travel to the Titusville, NJ or Horsham, PA