Director, Scientific and Medical Communications

Director, Omnichannel Engagement Leads and develops a high-performing team to drive digital and omnichannel transformation across IBTs/Affiliates/Functions.
Acting as a senior thought partner to Marketing, Medical and Commercial Leaders on a regional level (US/INT) to align strategy and orchestrate adoption of Omnichannel Customer Engagement.

Advocate on behalf of regions/affiliates with Platform Management , Digital & Web Enablement , and Content & Omnichannel Excellence teams to ensure appropriate prioritization, unmet needs communication, and digital capability support

Co-create a cohesive omnichannel engagement strategy together with the Omnichannel & Digital Strategy LT as well as with regions across the full product-portfolio
Set long-term roadmap for adoption of tools/systems/frameworks around omnichannel and commercial excellence
Translate senior leadership priorities (Marketing, Medical, Commercial) into actionable omnichannel plans

Stakeholder Partnership
Act as a senior thought partner to Marketing, Medical and Commercial Leaders on a regional level (US/INT) to align on strategy and orchestrate adoption of Omnichannel Customer Engagement.
Partner with and advocate for local and regional needs with global enablement functions (e.g. to ensure the right technological, analytical or other strategically relevant capabilities and projects are successfully executed 

Foster learning and professional development and promote a culture of continuous improvement, innovation and responsiveness

Implementation & Operational Execution
Ensure integration of right content, right channel, right timing thinking
Design, map, optimize customer journey for different segments in alignment with Marketing, Medical, etc. Use state of the art transformation & change management

Budget & Resource Management
~ Manage budget within responsibility and ensure to allocate resources (people, partners, tech, etc.) optimally and manage vendor relationships


Bachelor’s or master’s degree in a scientific or business field
12 plus years’ experience in the pharma/biotech industry, with direct commercial experience or IT experience in support of commercial
~ Local knowledge of relevant business, legal, compliance, privacy, security, and regulatory requirements
~ Multiple years' experience working in an international environment and with matrixed, cross-functional teams
~ Excellent project management, stakeholder management, communication, and relationship-building abilities
~ CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. Learn more Inclusion and Belonging | CSL .