Head of Operations

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Director of Operations
- SFL Full Time Management Coral Springs Director of Operations Director of Operations REPORTS TO: VP of Operations Coral Springs, Florida (on-site) POSITION SUMMARY Newbold Technologies is seeking a Director of Operations to own end-to-end payment operations at our South Florida facility. This role carries full accountability for five interdependent functions — Warehouse & Inventory, Quality Control, Key Injection, Deployment & Fulfillment, and Repair & Depot Services — supporting ISOs, ISVs, payment processors, gateways, and enterprise retail and QSR clients nationwide. The facility operates a certified Key Injection Facility (KIF) subject to PCI PIN Security Standard requirements. The Director is accountable for the operational integrity, audit readiness, and physical security posture of that environment, working in partnership with the designated KIF Security Officer. The right candidate is equally comfortable walking the floor at 7:00 AM to unblock a same‑day deployment and presenting throughput and cost‑per‑unit metrics to executive leadership the same afternoon. CORE RESPONSIBILITIES Operational Leadership & Execution Own daily performance across warehouse, QC, key injection, deployment, and repair, ensuring all client SLAs are met or exceeded. Establish and maintain the daily and weekly operating cadence — production planning, shift huddles, capacity reviews, and escalation paths. Build capacity models that forecast labor, bench space, and equipment needs against pipeline volume, seasonal peaks, and large enterprise rollouts. Serve as the senior operational escalation point for client‑impacting issues, coordinating with Sales, Account Management, and Client Services on resolution and communication. Direct large‑scale, multi‑site deployment programs from kickoff through post‑deployment reconciliation, including staging, kitting, custom configuration, and scheduled delivery waves. Maintain operational readiness for PCI PIN Security Standard assessments and any applicable processor, estate owner, or brand‑specific audits. Manage relationships and technical coordination with processors, gateways, and OEMs regarding key exchange, injection authorizations, and certification requirements. Quality Control & Continuous Improvement Define, document, and enforce QC standards, inspection criteria, and sampling methodology across inbound receiving, refurbishment, injection verification, and outbound final inspection. Drive measurable reduction in defect escape rate, RMA‑on‑arrival rates, and rework hours through root cause analysis and permanent corrective action. Deploy Lean, Six Sigma, and 5S methodologies to reduce cycle time, touch points, and cost per unit across all value streams. ensure documentation is version‑controlled, audit‑ready, and used as the basis for training. Establish a formal continuous improvement pipeline with tracked initiatives, assigned owners, quantified savings, and executive‑level reporting. Warehouse & Inventory Management Own inventory accuracy targets, cycle count programs, bin and location strategy, and physical inventory execution. Manage serialized inventory integrity for terminals, peripherals, and accessories, including consignment and client‑owned stock segregation. Optimize facility layout, storage density, and material flow to support growth without proportional square footage or headcount increases. Oversee inbound receiving, put‑away, replenishment, pick/pack/ship, and carrier management, including small parcel and LTL freight cost optimization. Ensure warehouse operations properly support both B2B enterprise fulfillment and e‑commerce order flow, including bundled hardware, accessory, and service SKUs. Direct depot repair operations including intake triage, diagnostics, refurbishment, cosmetic grading, and return‑to‑stock processes. Manage warranty versus billable repair determination, OEM warranty claim recovery, and repair yield and scrap rate performance. Oversee spare parts planning, advance replacement pool sizing, and e‑waste and asset disposition in compliance with environmental and data destruction requirements. Systems, Data & Reporting Ensure operational data integrity — accurate transaction posting, real‑time inventory positions, and complete device history records. Identify and eliminate manual, spreadsheet‑based, or duplicative processes through system configuration, integration, or automation. Lead, coach, and develop a multi‑level team of supervisors, technicians, QC inspectors, and warehouse associates. Set clear performance expectations, conduct structured performance reviews, and manage performance issues directly and fairly. Own recruiting, onboarding, and retention strategy for the facility in partnership with Human Resources. Deliver year‑over‑y