Water Estimator

3 weeks ago

Sumter SC, United States The Boyd Group Full time

With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best
All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
The Estimators primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customers experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.
Ensure every customer interactionis documented, updated efficiently and accurately with pertinent details
- Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
- Communicate all customer requests and needs to appropriate team members
- Provides positive energy when greeting customers in person and on the phone
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the store's KPIs by maximizing role performance
- High School Diploma or equivalent
- Basic Computer Skills
- Must be willing to complete I-CAR Training
- Basic Computer Skills
- Must be willing to complete I-CAR Training
- Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Commissions for this position are calculated based on location and revenue metrics, sales and individual performance, subject to the terms of the plan.

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