Senior IT Systems Engineer

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities. At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today. The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment. The Senior IT Systems Engineer provides advanced Tier II support by troubleshooting and repairing network devices, tools, and services for a nationwide fiber optic transport network as well as network support for two (2) geographically separated Network Operation Centers (NOC). The IT System Engineer II is operationally responsible for all IP and network management applications associated with the IP and transport platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment. Perform Transport Network Management functions in engineering and operations environment; Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs. Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices. Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC. Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings. Perform Transport Network Management functions in engineering and operations environment; Trouble shoot and coordinate Tier-2 Network Implementations projects; services as technical POC for service Provisioning, configurations, and Test and Turn-up processes. Interface with Lead Engineers with network requirements and designs. Work and coordinate Tier-2 Network deactivation and decommission of Transport SONET, OTN, DWDM transport devices. Write and maintain technical operational documentation and SOP for Transport discipline supporting the NOC. Develop and maintain Circuit Layout Records, Network Diagrams, and other supporting documentation. Review and provide feedback to network as-built, Engineering Development Plans, and configuration management drawings. Requires a Top Secret/SCI clearance. Expected to work in a shift environment in support of 24x7 operations. Up to 10% travel can be expected. Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. Preferred

Qualifications:
Bachelor’s degree or equivalent experience in an Information Technology field. At least 5 years of experience in a network management environment. Expertise in the uses of network management protocols, tools and products such as One Control, MCP, DNA, TNMS, Remedy. Fluent in the use of Microsoft Office tools to include Outlook, Excel, Word, PowerPoint, and Visio. Expected to work in a shift environment in support of 24x7 operations. Up to 10% travel can be expected. Security+ or equivalent IAT/IAM/IASAE Level 2 of DOD 8570.1 is required. This information reflects the anticipated base salary range for this position based on current national data. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. LI-Remote Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. We are committed to providing equal employment opportunities to all persons regar