Support Officers

2 weeks ago

Waterford MI, United States Pentastar Aviation Charter, Inc. Full time

The Flight Support Specialist position is located in the Operations Control Center and reports to the Flight Support Supervisor and is ultimately accountable to the Director of Flight Services.
The Flight Support Specialist has responsibility for maintaining oversight of all fleet movements, progress, delays, reporting and support of all Pentastar Aviation aircraft under all regulations a particular customer operates under including, CFR 14; This position serves as a central point of contact for all aircraft movements, and customer inquiries. This position requires a thorough working knowledge of flight planning processes, aircraft performance considerations, and placing judgement on how weather, NOTAM's and ATC flow and restrictions affect operations.
The Flight Support Specialist works closely with trip planners, charter sales representatives, managed and charter customers, maintenance personnel, line service personnel, catering personnel, and flight crewmembers regularly to manage trip details from start to finish. On a rotating basis, candidates must be willing to work all shifts including weekends, holidays, afternoon and midnight shifts.
Pilot training and experience preferred.
Thorough technical understanding of flight planning, and aircraft performance preferred.
Strong customer service skills required.
Proficiency in Microsoft Office applications, and internet required.
Previous experience in the following software applications preferred (FOS/FL3XX, Foreflight, FlightBridge, Jeppesen, Apple Products)
Thorough understanding of business aircraft operations in worldwide service preferred.

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