GREETER / VALET CUSTOMER SERVICE

2 weeks ago

Detroit MI, United States SP+ Full time

Valet Greeter
Greet valet guests, issue claim checks and inspect arriving vehicles in in a professional, courteous, and confident manner.
Greet guests and offer them assistance, which can include: opening vehicle doors, carrying and/or lifting luggage, providing directions and general information about facility
Complete pre-existing damage inspection on all in-coming valet vehicles
Inform guests of valet rate and services provided
Monitor the valet entrance for any suspicious activity
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors
Have a thorough knowledge of the major streets, landmarks and freeways around the lot to be able to provide customer directions
Respond to customer questions in a prompt and courteous manner
Help relocate vehicles on an as needed basis ensure that traffic lanes remain clear
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving, and customer service experience preferred.
License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Language skills: Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels. Ability to effectively present information one-on-one situations to guests, passengers, and drivers. Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.
Materials and Equipment Directly Used in Role: Two-way radios, Standalone credit card machine, Valet revenue equipment, ticket printers, various report forms, information logs, brochures.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law.

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