Director of Technical Sales and Support

3 weeks ago

New York NY, United States COREcruitment Full time

Director of Technical Sales and Support Location:  US Remote 
I’m working with a global FoodTech Company in the fried food industry, and they’re seeking a Director of Technical Sales and Support – North America to oversee everything from initial pilots to full-scale rollouts and ongoing adoption. In this role, you’ll build and lead a high-performing Customer Success & Support team, design effective training and implementation strategies for multi-unit QSRs, and ensure customers achieve meaningful, measurable improvements in their operations. 
 
Oversee pilots, rollouts, and ongoing success for enterprise QSR accounts in North America.
Build and lead the Customer Success & Support team, setting clear standards, processes, and KPIs.
Create and deliver training programs for operators and field teams, ensuring measurable operational improvements and strong ROI.
Act as the senior point of contact for key customers, driving retention and account growth
 
7+ years in customer success, technical sales, or training within large-scale foodservice or QSR.
~ Proven track record rolling out back-of-house solutions across multi-unit chains.
~ Strong knowledge of kitchen operations, food safety, and change management.
~ Experienced team builder with excellent communication and stakeholder management skills.
~ Willing to travel across North America (40–50%)

 
Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful.

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