Client Management Executive Senior

Engagement Manager
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At WRITER, we empower our customers to become AIfirst companies by deeply integrating AI into every aspect of their organization. Our approach ensures secure, scalable implementation that is easy for IT to manage and drives widespread adoption. WRITER is the tailored solution for this transformation.
As an Engagement Manager, you will collaborate closely with both latestage prospects and existing customers. Your role encompasses presales scoping, postsales delivery, and value realization, helping enterprises quickly achieve tangible results with WRITER. Your expertise is crucial in ensuring that customers achieve early successes and lay a solid foundation for broad AI adoption at scale.
Partner with our Account Executives in usecase validation calls as the expert to uncover how customers and prospects can use WRITER solutions including prebuilt agents, custom agents, and AI HQ
Communicate limitations and propose solutions, including custom agent scope, resource needs, and projected timelines
Develop and maintain a deep understanding of the WRITER platform, the broader AI and LLM landscape, as well as our customers ecosystems so you can offer solution recommendations
Partner with Customer Success Managers, Customer Architects, Customer Trainers, and AI Engineers to translate the customers AI vision into a phased delivery roadmap that aligns to WRITERs Delivery Methodology
Own endtoend program execution: manage scope, identify measures of success, craft the deployment strategy, detailed project plan, and governance standards & processes.
Define the testing strategy, oversee user acceptance testing, run cutover/GoNoGo checklists, and manage hypercare & knowledgetransfer to IT and enduser teams.
Build and execute an enablement strategy (rolebased training, office hours, champion network) that accelerates adoption and captures quantitative & qualitative success metric for WRITER's AI HQ & AI Studio.
Proactively identify, mitigate, and elevate risks and dependencies; keep internal and customer stakeholders aligned through SteerCos, Design Authorities, Architecture Review Boards, and reporting.
7+ years leading complex SaaS or AI programs for Fortune 500 clientseither inhouse or with a global consultancy
~ Prior experiencing delivering globally scaled custom SaaS solutions as a Product Manager, Solution Architect, Engagement Manager, Program Manager, Transformation Consultant or related role
~ Master planner and changeagent: you translate strategy into phased roadmaps, set clear goals, and governance that drives measurable business outcomes.
~ Trusted stakeholder manager: builds executive rapport, balances IT & business needs, and establishes transparent reporting cadences that surface risks early.
~ Datadriven problem solver skilled in user research, product design, rootcause analysis, and prioritisation frameworks to focus teams and derisk delivery.
~ you are comfortable participating in technical discussions ensuring the solution is aligned with the business objectives and needs of the enduser.
~ Bachelors degree in Computer Science, Engineering, Information Systems or related field; PMP, Agile/SAFe, Design Thinking, or equivalent certifications welcomed.

Benefits & Perks (US Fulltime Employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Fertility and family planning support
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Competitive compensation, company stock options and 401k
WRITER is an equalopportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. By submitting your application on the application page, you acknowledge and agree to WRITER's Global Candidate Privacy Notice.
Fulltime
Business Development and Sales
Software Development
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