Remote Monitoring Support Specialist

2 weeks ago

Danbury CT, United States Top Prospect Group Full time

Love solving problems and supporting people? Step into a role where you’re the trusted expert clients rely on.
Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.
Full Time
Contract to hire
MSP Experience
$50-60K plus benefits
Technical Support, customer service, remote support, vendor relations


We’re looking for an IT Support Specialist who brings empathy, clarity, and technical know-how to every interaction. In this role, you’ll serve as the frontline of support—troubleshooting issues, guiding clients through solutions, and strengthening long-term relationships.

What You’ll Do:
Provide responsive, high-quality remote IT support via phone, email, and remote tools.
Deliver excellent customer service and build trust with clients.
Troubleshoot issues, escalate when needed, and follow through to resolution.
Support end-user training and ensure customer satisfaction.
Collaborate with internal teams, vendors, and partners to stay updated on technologies.
Uphold company values, culture, and cybersecurity requirements.
Identify improvements on procedures and practices
Escalate application issues to vendors.\

What You Bring:
Strong communication and customer service skills.
Ability to multitask in a fast-paced environment.
Professionalism, empathy, and a solutions-oriented mindset. xrczosw
Comfort working independently in a remote role.

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