Asst-Office Operations

Based in Sausalito and handcrafted in Spain, Frēda Salvador is an artisan brand that is both modern and streamlined in its approach to footwear & accessories. The brand is both approachable and effortless offering a sought after versatility that makes them the go-to for everyday occasions. 
 
We are small, but mighty with strong values in teamwork, a positive and supportive work environment, and building our community from the ground up. 

All potential candidates should read through the following details of this job with care before making an application.
We are looking for a detail-oriented, analytical professional with 2–4 years of experience in e-commerce, retail operations, logistics, or supply chain management. They excel in fast-paced environments, using data to enhance fulfillment, inventory accuracy, and efficiency across e-commerce and retail channels. Supports the FRĒDA’s mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, respect, personalization, accountability, ownership, and a commitment to our community and a diverse and inclusive work environment. 

The Operations Specialist is responsible for ensuring smooth operational execution across both e-commerce and retail channels. This role supports the Director of Operations in maintaining inventory accuracy, improving fulfillment processes, and driving data-backed decision-making to optimize performance. This is an entry level, hybrid role that operates out of the Corporate HQ office. 

Ecommerce Operations
Develop, maintain, and report on key performance indicators (KPIs) related to inventory accuracy, returns, freight costs and productivity.
Support Director of Operations with reporting, DTC fulfillment, order flow, and inventory accuracy, in addition to helping them with new channel initiatives - data flow, systems and reporting
Assist with new channel initiatives by managing data flow, systems integration, and reporting.
Support sales and production teams with system/logistics requirements for events and special projects
Serve as key owner of inbound inventory tracking and ensure timely receipt of shipments at the warehouse.
Support HQ teams in fulfillment and inventory needs for personals, gifting, and photoshoots.
Contribute to strategic planning and execution of initiatives that improve operational efficiency and support company growth.
Tracking / Follow up with freight forwarders for ongoing shipments.
In partnership with production, tracking of shipment costs per pair and ensuring consolidation to support reduction in the number of shipments per annum.
Retail Operations
Drive accuracy and data-driven decision-making across retail operations, with a deep understanding of inventory, operations, and sales performance.
Ensure strong daily operational execution, leading store operations to be productive, efficient, and customer-focused.
Serve as the communication bridge between HQ and retail teams, providing clear and consistent updates to align on customer needs, operational goals, and best practices.
Create, document, and maintain standard operating procedures (SOPs) for store-related order and inventory processes.
Collaborate with the Operations team to continuously improve store processes and ensure alignment with overall business objectives.

1-2 years of experience in e-commerce operations, retail operations, logistics, or supply chain management.
~ proficiency in Excel/Google Sheets and experience with ERP or inventory management systems.
~ A natural problem solver: lead urgent projects, prioritize tasks, and overcome obstacles that come your way with autonomy.
~ Inventory management experience preferred 
~ Systems familiarity should include Shopify Plus and inventory management systems similar to Brightpearl or Blue Cherry
~ You must have a valid driver's license and are local to the Bay Area 
~ Knowledge of retail POS systems and e-commerce platforms (e.g., Alongside a unique and incredible culture, FREDA SALVADOR offers competitive salaries commensurate with experience and education and a benefits package that includes flexible vacation time, group medical, dental and vision plans, an employer-sponsored 401K retirement plan, flexible hybrid work schedule, and a generous discounts and shoe gratis program.