Dispatch/Controller (Hiring Immediately)

Dispatcher/Controller
Transdev in Phoenix, AZ is hiring a Dispatcher/Controller. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety.
Holidays: 7 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Benefits may vary depending on location policy. The above represents the standard Corporate Policy.
Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Provide verbal direction to Bus Operators, and verbal assistance to Road Supervisors, Police, Fire, along with other City Agencies.
Pro-actively intervenes, using all available resources, to ensure that the safest high- quality service is provided.
Collaborates with local Transdev operating divisions and the Client regarding service interruptions, on time performance issues, detours, bus stop concerns, lost & found items, service capacity and other needs.
Make detailed documentation within Clever- CAD various data base systems, information on service incidents including; accidents, medical/first responder, mechanical defects/road calls, full & passing events, etc.
Documents and refers operators who need retraining or disciplinary actions to the appropriate Operations Manager as directed by OCC Manager.
Responsible for front-line support of Bus Operators regarding safety, revenue service and scheduling to ensure high quality transit delivery service to customers. The OCC is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors, spontaneous decision making, answering phone calls, performing computer data entry tasks, and management of extra-board operators. Must be knowledgeable of extra-board work rules, and union contract.
Proficient with Microsoft Applications, Clever CAD mapping software, and HASTUS.
Work in conjunction with Police and Fire Departments, Transit Enforcement Unit, along with other City departments for emergency and routine situations and to ensure transit safety.
Works closely with and in support of bus operators, transit supervisors, and other departments to ensure quality customer service delivery.
Responsible for making on-the-spot analyses and decisions within the realm of authority, company policy, and labor agreements.
Works varied hours, days and shifts, and fills in as necessary.
High School Diploma or GED; Excellent verbal, interpersonal and customer service skills.
~ Excellent skills in Microsoft Office
~ Ability to use and master specialty transit relates software programs
~ Ability to work effectively with little to no direct supervision
~ Ability to quickly gain a thorough understanding of routes, schedules, fare structures, rules, company policies and procedures, operator and supervisor manuals, as well as the operator labor agreement.
~ Knowledge of or ability to learn working systems of buses is a plus
~ Must be able to work shifts or flexible work schedules as needed.
~ Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
Majority of work is accomplished in the Control Center at a station equipped with a telephone and three computer screens, keyboard, and two-way Radio microphone
The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. Transdev the mobility company empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video at
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
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Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon re]]