Patient Accounts Representative

Position Overview The Patient Accounts Representative at United Health Services (UHS) Home Care helps ensure patients receive the services they need by accurately processing referrals, verifying insurance coverage, and managing billing information. Working closely with patients, healthcare providers, and internal teams, this role supports a smooth care experience, helps resolve barriers to service, and contributes to positive patient and revenue cycle outcomes. Through dependable service, attention to detail, and collaboration, this position helps make every connection count. Primary Department, Division, or Unit Patient Accounting, UHS Home Care Primary Work Shift Day Regular Scheduled Weekly Hours 40 Compensation Range per hour, depending on experience ----
- Job Responsibilities Essential Functions Process patient referrals and orders accurately by entering required information into systems and generating delivery documentation to support timely service delivery Verify insurance coverage and secure prior authorizations to ensure services and equipment meet payer requirements Communicate with patients, referral sources, physician offices, and internal teams to resolve questions, corrections, and documentation needs Maintain current knowledge of insurance rules and billing regulations to support accurate processing and compliance Scope and Impact Contribute directly to patient satisfaction and revenue cycle outcomes through accurate and timely order processing Exercise judgment within established guidelines to identify issues and elevate complex cases as appropriate Work under general supervision with accountability for assigned referrals, authorizations, and follow-up activities Compliance and Professional Protect patient privacy by handling demographic, insurance, and billing information in accordance with HIPAA and organizational standards Complete required training and maintains competency related to insurance verification, authorization processes, and billing workflows Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks Additional Expectations Serve as backup for team members and provide coverage for showroom operations and support retail sales activities as needed Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations Perform additional responsibilities as required to meet department and organizational needs Position Qualifications Required High School Diploma or equivalent Up to 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position Up to 1 year of customer/patient-facing experience directly interacting and communication with the public Preferred Up to 1 year of healthcare experience working in the healthcare industry in any job function ----
- Why You’ll Love Working at UHS At United Health Services (UHS), we believe every connection-to patients, to purpose, to each other makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life. A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations. Comprehensive Benefits for Life & Family

We offer
medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection. Well-Being & Financial Security From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet. Growth T