Shift Leader 710

3 weeks ago

Dewitt MI, United States Whitewater Express Car Wash Full time

Job Description Job Description ​​​ Shift Leader At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. Position Overview The Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting. Cultivate a positive, customer-focused workplace by supporting team growth and leadership development. Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency. Uphold company policies, enforce safety protocols, and ensure all employees complete required safety training. Provide customers with information on wash products, packages, wash books, and membership plans. Assist customers with membership account updates and issue resolution. Learn car wash chemistry, product interactions, and their impact on wash quality. Identify and resolve wash quality issues caused by chemical imbalances or other factors. Communicate areas of improvement for the location, team, and company to management. Administer customer feedback surveys during each shift to maintain high-quality service standards. Comfortable working outdoors in all weather conditions, including evenings and weekends. Detail-oriented with a focus on delivering high-quality service and maintaining safety standards. Ability to foster a welcoming, fun, and customer-focused environment that drives business and team success. Adherence to all safety protocols, including proper handling of chemicals per safety guidelines. Benefits Competitive Compensation in Base and Bonus Potential Comprehensive Health Benefits (Medical, Dental & Vision) Paid Time Off in addition to Company Paid Holidays 401(k) Retirement Plan with Company Match Company-Paid Life Insurance Pathways to Advancement Free Weekly Car Washes Our employees are our most valuable asset.

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