Bilingual Customer Service Representative

3 weeks ago

Phoenix AZ, United States Comptech Associates Full time

Job Title: Bilingual Spanish/English Customer Service Representative Location: Phoenix AZ USA 85027 Duration: 6 + Months (Contract to Hire-CTH) If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Job Schedule: 5 days in office- Some Saturday hours may be required. Job Hours: It is 40 hours per week. The hours of operation are 9:30 AM- 6:00 PM (CST) Interview Process: Interview process: Virtual interview - The initial interview will be conducted virtual , followed by a second interview with the Vice President and Assistant Vice President. Job Summary The CWB Representative role supports the CWB contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences. In addition, assisting with functions that include but is not limited to: Responsibilities • Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment • Assume ownership and timeliness in handling callers’ requests in an efficient, accurate and professional manner • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments)• Ability to navigate multiple systems and applications to research, analyze and resolve requests & inquiries • Maintain performance and quality standards • Analyze information to make appropriate decisions and solve problems, while maintaining a positive phone experience • Ability to learn the basic concepts of personal lines insurance principles and Client and Combined products offered to our CWB customers • Work collaboratively with team members, and business partners to provide a positive customer experience for our caller • Ability to work 40 hours a week on scheduled shift between the hour 7am-8pm CST; work overtime and weekends as needed • Assist with special requests as needed. • Complete additional tasks and other projects/duties as assigned Qualifications • Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred. xrczosw • 1-2 years’ experience of Insurance background • Customer- focused mindset and dedication to providing exceptional service to employees • Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus• Outstanding, effective, and service focused communication skills, both verbal and written • Proficient in computer skills, multi-application navigation and multi-tasking • Accepts accountability

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