Hybrid Market Development Lead

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Market Development Lead
- Phoenix, AZ Full Time Phoenix, AZ, US Market Development Lead
- Phoenix, AZ (Hybrid) At Author Health, we’re revolutionizing how mental health care is delivered, and we want you to be part of it Our mission is to bring compassionate, high-quality care to people with serious mental illness, substance use disorders, and dementia, including older adults. Through our virtual-first, innovative care model, we deliver community-based wrap-around outpatient mental health care inclusive of psychiatric, psychotherapeutic and care management services. We partner with primary care providers, hospitals, families, and caregivers to keep patients out of the hospital and empower them to live healthier, more connected lives. Let’s build the future of mental health care together This Market Development Lead is a critical role in expanding our footprint in Phoenix, AZ and potentially other Illinois markets by developing and deepening partnerships with primary care groups, providers, and community organizations. This is a field-based role focused on engaging primary care practices and hospitals, increasing provider referrals, and driving patient enrollment in our behavioral health services. This role acts as a face of our organization in the market, building relationships with physicians, clinic administrators, and community stakeholders to ensure that our solutions are effectively integrated into care workflows. It also supports implementation efforts and provides ongoing training to providers and staff to maximize patient engagement. This position involves traveling throughout Arizona, primarily the greater Phoenix area. Travel can be up to a 100 mile radius, potentially further on an as needed basis. *This position includes a competitive incentive structure above base salary
* Own and execute a data-driven growth strategy within your assigned market, building a pipeline of engaged primary care practices/hospitals and increasing provider participation. Meet with PCPs, hospitals, clinic administrators, case managers, and referral coordinators to educate them on our behavioral health services, remove adoption barriers, and drive patient referrals. Develop tailored engagement plans for high-priority practices, ensuring consistent follow-up and relationship-building to support long-term partnerships. Achieve growth and engagement targets, including increasing provider referrals, onboarding new clinics, and expanding our presence in key regions. Partnership & Implementation Lead market implementation efforts for new partnerships, managing workstreams related to provider onboarding, training, and workflow integration. Serve as the primary point of contact for assigned clinics and hospitals, maintaining regular check-ins and troubleshooting any operational challenges to ensure seamless collaboration. Partner with Author’s Market Operations team to support patient outreach and engagement Develop and deliver training sessions and presentations for a variety of clinical and administrative audiences. Identify opportunities for process improvements to enhance the provider experience and increase patient access to behavioral health services. Serve as the subject matter expert for your market, providing insights on local healthcare dynamics, competitive landscape, and referral trends. Collaborate cross-functionally with internal teams, including Growth, Field Operations, and Clinical Operations, to refine market strategies, conduct partner outreach, and support overall company expansion. Bring creative solutions to the table when challenges arise—we’re a startup, after all Creative, strategic thinker Strong organizational and communication skills Excellent customer service skills; Ability to interpret data and draw insights to inform planning 3-5 years of experience in healthcare (behavioral health or primary care experience is a bonus). Additional experience in sales, healthcare sales, customer success, customer experience, or project management Proficiency with Google Slides, Sheets, Docs required Employees will occasionally work from their homes, utilizing virtual tools and software to manage tasks, communicate with team members, and complete administrative duties. Their home work environment should be free from distractions and loud noises. In addition to remote work, employees will also be required to drive to clients in healthcare environments, providing in-person services and support as needed (up to 100% of time). The ideal candidate will be comfortable balancing remote responsibilities with regular travel, ensuring exceptional service and care in both settings. This role requires sitting for extended periods of time in front of a computer screen. Travel: Up to 100% of time spent in the