UFS NAM AI Transformation Project Manager Hoboken, New Jersey

About UFS Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Act like a founder, accelerate your growth, stay ahead of the curve. Unilever Food Solutions is an independent Global Business Unit and the fifth largest within Unilever, representing about 20% of the Nutrition Business Group and operating in 76 markets with a turnover of roughly €3 Bn. Our ambition is to become a €5 Bn business by 2030, leading digital selling in the food‑service industry and being the best solution provider for our operators and the planet. We are a winning people engine that focuses on executional excellence and productivity improvements, backed by deep expertise in the professional food‑service channel. UFS supports chefs supporting chefs We foster an entrepreneurial culture that rewards speed, simplicity and trust while encouraging risk‑taking, iteration and trendsetting. With the purpose “We free you to love what you do” and the DNA “having empathy for the people we serve and the expertise to meet their needs 24/7,” you become part of a people‑to‑people organization. You will explore new opportunities, learn, unlearn, relearn, and challenge yourself to accelerate development in end‑to‑end business roles. We are committed to a culture of trust, unity and psychological safety, with a One Team One Goal approach that nurtures resilience and sustainable success. Role Overview UFS North America is entering a multi‑year AI‑driven transformation that will redefine how we attract, engage, convert, and retain operators across the omni‑channel ecosystem. The NAM AI Transformation Project Manager will lead the orchestration, governance, and execution of all AI‑enabled initiatives in the region. This role acts as the bridge between the Global AI Transformation team and the North America business, ensuring that global platforms and capabilities are translated into market‑ready products, workflows and outcomes, while local market practices inform global designs. The incumbent will own the North America AI roadmap, coordinate multi‑stakeholder alignment (Sales, Marketing, Culinary, IT, Data, Global Product Teams), manage budgets and timelines, and ensure AI initiatives are delivered on time with measurable business impact. Job Responsibilities AI Transformation Strategy & Roadmap Ownership Translate global AI vision into a North America AI activation roadmap across Intelligent Marketing, ABM, lead management, chef engagement, sales enablement and loyalty. Prioritize initiatives based on business value, technical readiness and operator impact. Build and maintain the AI capability roadmap spanning data layer, agentic layer, application layer and experience layer. Program Governance & Delivery Excellence Establish governance structures, operating rhythms and decision‑making mechanisms to ensure timely delivery. Create project plans, risk logs, dependency maps and budget tracking for all AI‑related programs. Ensure OTIF delivery across global product squads, local digital teams, IT and business stakeholders. Cross‑Functional Alignment & Change Leadership Serve as the primary liaison between Global AI Product Teams and North America business units. Drive alignment between Sales, Marketing, Culinary, IT, Data and Operations to ensure AI models and workflows reflect real operator needs. Manage communication plans, training plans and change readiness across all functions. AI Product Localization & Market Adoption Translate global capabilities (AI agents, intent scoring, personalization engines, loyalty automation, ABM orchestration) into North America market use cases. Lead pilot design, MVP scoping, UAT and rollout for AI features. Define adoption KPIs and ensure new AI workflows are embedded into daily operations. Data, Integration & Technology Coordination Coordinate with local and global tech to ensure proper integration of CDP, CRM, Marketo Journeys, AI Agents, AEM Personalization, Signal‑Based Lead Management and more. Support data quality, identity resolution and Golden Profile governance requirements. Measurement, Reporting & Continuous Improvement Establish KPI frameworks and dashboards to track AI impact on acquisition, engagement, qualification, conversion, retention and LTV. Conduct retrospective reviews and embed learnings into future releases. Continuously identify new AI opportunities that unlock growth or efficiency. Qualifications & Experience Requirements Education & Experience Bachelor’s or master’s degree in Business Management, Information Systems, Engineering or related fields. 5–10 years in digital/AI transformation, program management, CRM projects or commercial systems implementation. Experience in large‑scale cross‑functional program delivery. Background in Salesforce & Adobe ecosystem strongly preferred (CRM, Marketing Cloud, Data Cloud, Marketo, AEM, Experience Manager). Skills & Capabilities Exceptional project orchestration skills—able to manage multiple complex initiatives simultaneously. Strong understanding of AI‑enabled commercial models (marketing intelligence, lead management, ABM, corporate intelligent agents). Familiarity with data platforms, CDPs, CRM, marketing automation and integration concepts. Excellent communication and stakeholder management; can influence senior leaders. Strong analytical skills and comfort with KPI design, dashboards and business impact measurement. High adaptability, speed and bias for action—able to perform in entrepreneurial and ambiguous environments. Leadership You are energized by delivering fantastic results; you set an example to others and continuously seek better ways to work. You prioritize your own wellbeing, uphold high standards and focus on consumer needs with humility and data‑driven insight. Our leaders inspire trust, drive progress and create impact. To lead effectively, you should: Care deeply: build genuine connections, show empathy and foster an inclusive culture. Stay three steps ahead: anticipate challenges, think strategically and guide teams toward future success with clarity. Deliver with excellence: set high standards and empower teams to perform at their best. Focus on what counts: prioritize impactful outcomes, eliminate distractions and simplify processes. Pay and Benefits Pay : The pay range for this position is $99,760 to $149,640. Bonus : This position is bonus eligible. Long‑Term Incentive (LTI) : This position is LTI eligible. Benefits : Unilever employees may participate in our benefits plan. Benefits include health insurance (prescription drug, dental, vision), retirement savings, life insurance, disability benefits, parental leave, sick leave, paid vacation and holidays, and access to voluntary benefits. Coverage for health insurance and retirement benefits is in accordance with the terms and conditions of the applicable plans. ------------------------------------ Equal Opportunity At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive. All applicants will receive fair and respectful consideration. Unilever is an Equal Opportunity Employer; Veterans and Persons with Disabilities are protected. For more information on your federal rights, see Know Your Rights: Workplace Discrimination is Illegal. Employment is subject to verification of pre‑screening tests, which may include drug screening, background check, credit check and DMV check. xrczosw If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact The AAP narratives are available for inspection by any employee or applicant Monday through Friday during normal business hours.