Member Operations Associate

7 days ago

Oakland CA, Alameda County, CA; California, United States Honey Homes Full-time

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Honey Homes Member Operations Associate Our members have a dedicated handyman who proactively cares for their home year-round, helping prevent small problems from becoming expensive ones. The Member Operations Associate is the evolution of traditional customer support. Rather than simply responding to members, you'll own member outcomes while helping improve the systems, tools, and processes that power the entire member experience. Every day you'll work directly with homeowners, helping them solve problems and coordinating across teams to ensure they're taken care of. You'll also identify recurring issues, improve workflows, leverage AI to eliminate repetitive work, and partner across the business to make Honey Homes better for both our members and our internal teams. This is an ideal role for someone who enjoys helping people, loves solving problems, thinks in systems rather than one-off solutions, and is excited

about us
ing AI and technology to fundamentally change how customer operations are run. This is a hybrid role based in our Oakland headquarters (4 days/week in office). Own member issues from beginning to end across app messaging, phone, SMS, and email. Solving the immediate problem is expected. Should we document it? It's complete when you've helped reduce the likelihood another member experiences the same problem. You'll partner closely with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to surface trends, advocate for change, and help implement better ways of working. In addition to supporting members, every Member Operations Associate owns an area of the business. This might include onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, documentation, or another operational focus area. Curiosity, ownership, systems thinking, and continuous improvement aren't nice-to-havesthey're core expectations of the role. Identify recurring member issues and help implement solutions that reduce future support volume. Become a trusted cross-functional partner who proactively identifies opportunities to improve operations and follows through on delivering results. We're looking for people who care deeply about helping customers but are equally motivated to improve the systems behind the customer experience. 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role. ~ Strong organizational skills and the ability to manage multiple priorities simultaneously. ~ An interest in process improvement, operational excellence, and building scalable systems. ~ The compensation for this role is $72,000 plus equity. Because it's part of a structured program,

we offer
the same compensation package to everyone in the program and therefore is non-negotiable. We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Women and under-represented minorities are encouraged to apply.

Member Operations Associate

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Member Operations Associate

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