Surgical Support Representative

7 days ago

Minneapolis MN, United States Minnesota Staffing Full time

Surgical Support Representative The Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the appropriate salesperson. In addition, this position provides world-class customer service to our internal and external customers. Major areas of accountability include: Supports the salesforce for multiple assigned geographical regions Answers inbound phone calls, emails, or faxes from surgical customers Processes sales orders and direct delivery receipts (DDR) Issues return authorizations, providing investigation and guidance on physical returns sent to the Surgical Support Department by the Distribution Center Answers questions related to products and/or services Researches orders and other actions to troubleshoot and resolve problems Forwards customer leads to the appropriate Territory Manager/Regional Sales Director Makes outbound collection calls for Purchase Orders Coordinates the retrieval of loaners from internal field members and external customers Coordinates and processes consignment inventory audits and home consignment inventory audits Assists internal partners and accounts with consignment agreements The role also promotes and ensures customer satisfaction through value-added services as well as prompt identification and resolution of complaints, problems, and/or issues. Ability to work independently and with a team, build credibility and trust with internal and external customers and business unit leaders, and maintain data quality are essential. The position requires proficiency in Power BI and Excel, excellent verbal and written communication skills, and the ability to work in a hybrid environment. At Coloplast, we offer a comprehensive rewards package including health and wellness benefits, financial security, work-life balance, professional development, recognition and rewards, and a supportive work culture. Competitive compensation is also provided. Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification. Minnesota Staffing

  • Surgical Support Representative

    7 days ago

    Minneapolis, MN, United States Coloplast Corp Full time

    Surgical Support Representative Location: Minneapolis, MN, US The Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the appropriate salesperson. In addition, this position provides...

  • Surgical Support Representative

    5 days ago

    Minneapolis, United States Minnesota Staffing Full time

    Surgical Support RepresentativeThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the appropriate salesperson. In addition, this position provides world-class customer service to...

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    Minneapolis, MN, United States Coloplast Full time

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  • Surgical Support Representative

    2 weeks ago

    Minneapolis, MN, United States Coloplast Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, US Job Family: Commercial SupportCountry/Region: United StatesThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the...

  • Surgical Support Representative

    5 days ago

    Minneapolis, MN, United States Coloplast Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, US Job Family: Commercial SupportCountry/Region: United StatesThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the...

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    6 days ago

    Minneapolis, MN, United States Coloplast Full time

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  • Surgical Support Representative

    1 week ago

    Minneapolis, MN, United States Coloplast Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, US Job Family: Commercial SupportCountry/Region: United StatesThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the...

  • Surgical Support Representative

    1 week ago

    Minneapolis, MN, United States Coloplast Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, US Job Family: Commercial SupportCountry/Region: United StatesThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the...

  • Surgical Support Representative

    1 day ago

    Minneapolis, MN, United States Coloplast Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, US Job Family: Commercial SupportCountry/Region: United StatesThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the...

  • Surgical Support Representative

    7 days ago

    Minneapolis, United States Coloplast Corp Full time

    Surgical Support RepresentativeLocation: Minneapolis, MN, USThe Surgical Support Representative is the primary point of contact to process surgical sales orders, issue surgical return authorizations, answer questions on surgical products and/or services, and forward surgical sales leads to the appropriate salesperson. In addition, this position provides...