Customer Service Specialist

2 weeks ago

Pasadena TX, United States ESP Enterprises Inc. Full time

Full-Time | Onsite (Pasadena, TX) Schedule: Monday–Friday | 8:00 AM – 5:00 PM
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service — this role is for you.

The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You’ll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.

Communicate with customers regarding expedited and standard orders via phone and email
Maintain accurate records of customer interactions and required follow-up
Collaborate with Production and Shipping to relay updates, changes, and delivery details
Verify customer requirements to ensure order accuracy
Support additional tasks and administrative duties as assigned

Demonstrated ability to process customer requests accurately and efficiently
Customer-first mindset with a professional, team-oriented approach
High school diploma required; 1–2 years of customer service experience, ideally in manufacturing or a related environment
~ Strong data entry and typing accuracy (up to 75% of role is documentation)
~ Experience with CRM or MRP systems preferred
~ Ability to communicate professionally with customers via phone, email, and in person
~

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