Collections Specialist

Collections Agent Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers. Collections Agents are first-party collectors responsible for maintaining acceptable effective collection percentages on 1-30 day delinquent accounts. Effectively communicating with both internal and external customers to resolve delinquent contracts. Communicates with customers that are in a 1-30-day delinquent status via telephone, mail, email, text, or personal contact. Negotiates payment arrangements with the customers to ensure timely payment. Assessing miscellaneous collection fees including late charges, over-the-phone payment fees, contract addendum fees, documentation fees and interim payments. Maintains complete and accurate documentation to include thorough notation of all communications with the customer or authorized parties. Understands and utilizes company system and use of the phone dialer. Works with customers' and Financial Pacific Leasing insurance company to ensure proper insurance coverage is obtained. Utilizes the broker base and in-house broker representatives to resolve first payment default delinquencies. Provides highest level of customer service to all lessees, vendors, brokers and staff. High School Diploma or GED required Previous Collection experience preferred Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations Must provide exceptional customer service and support to our customers, partners, and all levels of staff Must have working knowledge of Microsoft applications (Outlook, Word, Excel) Strong data entry skills The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

We offer
eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Our Commitment to Diversity: Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.
Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team. Columbia Bank