Fire Protection Engineer, Subject Matter Expert

HRS Systems is a leading provider of software for fire protection engineering. Our flagship product, HASS (Hydraulic Analyzer of Sprinkler Systems), and its cloud platform, HASS Cloud, are trusted worldwide for the hydraulic analysis of water-based suppression systems. As HASS Cloud grows, were adding an experienced Fire Protection Engineer to the team as an in-house subject matter expert. Developers will come to you when they need to know how a system gets laid out, calculated and reviewed on a real project. Customers and our sales engineering team will come to you when a question goes past what the software does and into how the design should work. The rest is split evenly between sales and marketing support and customer support and training. This is a full-time, remote position. Turn sprinkler design workflows into clear requirements the development team can build from, covering how designers and engineers lay out systems, run calculations and prepare submittals. Work with the product design team on UI/UX, helping design and review screens, workflows and interactions. Check HASS Cloud features against NFPA 13, test calculations and real project data before features ship. Help collect feedback from customers and the field and turn it into specific product recommendations. Sales and marketing support (about 25%) Join technical demonstrations and sales calls when a prospect needs an engineers answer, and help the sales team handle questions about hydraulics, standards and design practice. Review HASS Cloud marketing material (ads, emails, website pages and feature announcements) for technical accuracy. Customer support and training (about 25%) Create training material for HASS Cloud users, including tutorials, how-to guides, example projects, videos and webinars. Write and maintain help documentation that matches how designers and engineers use the software day to day. Escalate software issues to the development team with the detail they need to fix them. Be the engineering check on everything we ship. If a calculation, a workflow or a marketing claim needs improvement, be the first to flag it and offer suggestions. Bring your own ideas for how the software should work, along with reports of whats broken. Learn new features as theyre built, so your training material and advice stay current. Stay responsive to customers and teammates during core business hours. Hold a high bar for customer-facing work. Training material, demonstrations and documentation should reflect realistic projects and represent HRS professionally. 5 to 10 years of experience in fire sprinkler system design and other fire protection engineering projects. ~ Strong working knowledge of NFPA 13, NFPA 13R and NFPA 13D, plus related water-based standards such as NFPA 14, 20, 24 and 25. ~ A licensed PE is preferred
- NICET Level III or IV in Water-Based Systems Layout is a strong alternative. ~ Recent and in-depth experience with common sprinkler design and hydraulic calculation software, including Revit / AutoCAD, and tools such as AutoSPRINK, HydraCAD, SprinkCAD or HASS Cloud. ~ An interest in software design and how great tools get built. Self-direction: the ability to work independently in a remote setting and manage your own time and priorities. ~ Willingness to travel occasionally for conferences, about 10% of the time. ~ A degree in fire protection engineering, mechanical engineering or a related field. Experience with HASS or HASS Cloud. Experience creating training, technical writing or video content. This is a full-time salaried position with competitive pay based on experience.