Fully Remote

3 weeks ago

Hialeah FL, United States Insight Global Full time

IT Support / Help Desk Fully Remote Pay: $19/hr. Shifts and training: Shift: 9am-6pm CST Monday-Friday Training is 2-4 weeks and it’s M-F 8am-5pm CST Ideal start date is Dec 8th REQUIRED SKILLS AND EXPERIENCE Experience in Service Desk Support and Customer Service Support Technical Experience in validating employee and resetting passwords Knowledge of MS Office 2013 Product Suite and Office 365 Ability to multitask and function in a fast-paced, high energy environment Ability to quickly learn and retain information by means of written and verbal instruction Strong verbal/written communication, problem solving and organizational skills to support an environment driven by customer service and team work Ability to build productive relationships with peers JOB DESCRIPTION Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base

  • Flexible PMHNP, fully remote

    4 weeks ago

    Hialeah Lakes, FL, United States Headway Full time

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  • Fully Remote

    3 weeks ago

    Tallahassee, FL, United States Insight Global Full time

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  • Fully Remote

    1 week ago

    Orlando, FL, United States Insight Global Full time

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  • Care Management Support

    5 days ago

    Hialeah, FL, United States Headway Full time

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    1 day ago

    Tampa, FL, United States Headway Full time

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    5 days ago

    Gainesville, FL, United States Headway Full time

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    24 hours ago

    Florida, FL, United States Headway Full time

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  • Fully Remote

    3 weeks ago

    Hialeah, United States Insight Global Full time

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    5 days ago

    Bay County, FL, United States Headway Full time

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    2 weeks ago

    Hialeah, FL, United States Headway Full time

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