Head of Product Management

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The Director, Product Management for CenterWell Pharmacy Digital leads the strategic vision, development, and delivery of CenterWell Pharmacy’s website and mobile app experiences. This role is responsible for defining product strategy, driving innovation, and ensuring seamless, user‑centric digital solutions that support our patients’ pharmacy needs and drive business objectives, including accelerating growth in payor agnostic markets. Additionally, the Director will lead a team of Product Owners (POs) and Product Managers (PMs), support their professional growth and development, and actively assist them in identifying and resolving risks and blockers that may impact product delivery and team performance.
This role reports to the AVP of CenterWell Digital and collaborates closely with supporting CenterWell Pharmacy product teams, operational and service teams, and the executive leadership team. The Director is expected to be a strategic leader and a hands‑on problem solver, driving member engagement, satisfaction, and payor agnostic digital growth through innovation and alignment with enterprise business strategies.
Develop and articulate a clear product vision and strategy for CenterWell Pharmacy’s digital channels, aligning with organizational goals, patient needs, and business growth priorities.
Ensure product development efforts are tightly aligned with business growth strategy and key outcomes, supporting both membership growth and expansion in payor agnostic opportunities.
Drive digital growth in payor agnostic areas by identifying, prioritizing, and executing capabilities that expand CenterWell Pharmacy’s reach beyond Humana membership.
Lead cross‑functional working partnership—including engineering, UX/UI, marketing, and operations—to deliver high‑quality digital products on time and within budget.
Lead and mentor a team of Product Owners and Product Managers, supporting their ongoing growth, skill development, and career progression.
Work closely with team members to proactively address risks, remove blockers, and foster a collaborative environment focused on delivering key business outcomes.
Own the digital product roadmap; prioritize initiatives using data‑driven insights, customer feedback, market trends, and strategic business outcomes.
Establish and monitor key performance indicators (KPIs) to measure product effectiveness, member satisfaction, script growth, and overall business impact.
Partner with stakeholders across Pharmacy Operations, Engineering, Compliance, and Customer Service to ensure solutions meet regulatory standards and operational requirements.
Oversee the product lifecycle: ideation, discovery, refinement, development, launch, and optimization.
Champion a culture of continuous improvement, leveraging agile methodologies and best practices in product management.
Represent CenterWell Pharmacy’s digital product vision with senior leadership and external partners.
Stay informed on the latest in healthcare, pharmacy, and digital trends to inform product strategy and vision.
Bachelor’s degree in Communication, Business, Pharmacy, or related field.
A minimum of eight years of experience in product management, with at least 3 years leading digital products in healthcare, pharmacy, or a related field.
Proven experience managing web and mobile product portfolios, ideally in a regulated environment.
Familiarity with regulatory requirements for pharmacy and healthcare digital platforms.
Experience working with agile development teams and tools.
Experience leading digital products in Centerwell pharmacy
Remote role
Work at Home Requirements
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
wireless, wired cable or DSL connection is suggested
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi‑weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.
Application Deadline:
Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. xrczosw We also provide free language interpreter services.