Technical Architect Staff

Why USAA?
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At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. We're seeking a Technical Architect Staff to lead enterprise-scale digital experience modernization across web, mobile, and contact center platforms. We offer a flexible work environment that requires an individual to be in the office 4 days per week. Relocation assistance is not available for this position.
Architect and deliver multi-channel digital experiences (web, mobile, IVR) that serve millions of members and billions of monthly interactions.
Modernize enterprise APIs and services using REST, GraphQL, Golang, Spring Boot, and cloud-native patterns on AWS/OpenShift/Kubernetes.
Partner with product and design teams to ensure accessibility, usability, and performance across all digital touchpoints.
Integrate Adobe Analytics and other experience measurement tools to enable data-driven insights and personalization.
Establish engineering standards, development lifecycles, and testing practices to accelerate delivery and improve reliability.
Provide architectural guidance for AI/ML-driven personalization and data-informed decision-making frameworks.
Lead modernization efforts for legacy platforms, driving adoption of cloud-native technologies, service mesh, and reactive programming.
Prototype and deliver experience management frameworks leveraging Kubernetes, Snowflake, and vendor platforms for actionable insights.
Influence enterprise-wide technology decisions through governance boards and executive-level collaboration.
Drive cross-functional collaboration with product, data science, and operations teams to align technology with business outcomes.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Bachelor's Degree; 10 years of experience in the Information Technology field to include at least 2 years in a technical leadership role within IT.
~ Experience in technology application development and/or infrastructure and operational implementation.
~ Deep knowledge in a minimum of one technology domain (from an application, infrastructure, operations, scalability, availability, performance, people, process, and tooling perspective).
~ Understanding and application of technical architecture standards, principles, and policies and knowledge of applicable regulations and risk management practices.

Proven expertise in designing and delivering enterprise-scale, multi-channel digital experiences (web, mobile, IVR) that serve millions of users and handle billions of monthly interactions.
Hands-on experience modernizing APIs and services using REST, GraphQL, and cloud-native patterns (AWS, OpenShift, Kubernetes), with a strong understanding of API-first strategies and microservices architecture.
Proficiency in cloud-native development and containerization technologies such as AWS, Kubernetes, and service mesh.
Demonstrated experience with multiple programming languages and frameworks (e.g., Golang, Java/Spring Boot, React.js) for developing and enabling front-end solutions, showcasing adaptability and breadth of technical skill.
Familiarity with AI/ML-driven personalization frameworks and data-informed decision-making, including experience with data platforms like Snowflake.
Experience in technical leadership, mentorship, and driving cross-functional collaboration with product, data science, and operations teams to align technology with business outcomes.
Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. xrczosw All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.