Collections Specialists

2 weeks ago

Wyoming MI, United States Campbell County Health Careers Full time

PATIENT ACCESS CENTER SPECIALIST

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility.
Medical/Dental/Vision
~ Health Savings Account, Flexible Spending Account, Dependent Care Savings Account
~Early Childhood Center , discounted on-site childcare
~ Performs routine registration, data collection, and administrative tasks to admit patients to a healthcare facility. Inputs patient demographic information into the designated system, collects and validates insurance or financial information. Explains the facility's policies and procedures and answers routine questions. Follows all established policies and standards to preserve patient confidentiality, ensure data security and comply with all applicable regulations.
Answers, screens, and routes all incoming calls professionally in a timely manner, functioning as a central communication source for the clinic, patients, patients’ family physician, and external sources. Exhibits pleasant interpersonal skills in greeting patients at office and on telephone.
Ensures superior ongoing patient satisfaction and customer service
Is proficient in EHR applications
Accurate interview and registration of new patients as well as updating demographic and insurance information on established patients.
Obtains signature(s) of patient and/or responsible parties on consent, insurance and payment policies and procedures.
Assists patients in understanding billing and collection of payment.
Identifies, follows up and secures missing (and incorrect) patient and insured party information for clean claim processing.
Scheduling patients for office appointments, maintaining parameters of provider schedules and following clinic standards and guidelines.
Cashier duties including maintaining cash box and daily cash reconciliation.
Destroys confidential information per HIPAA guidelines.
Secures confidential items nightly, including Electronic Health Records (EHR), paper Medical Records.
Maintains phone system including message retrieval, and controls day and night mode functions.
Actively participates in Strategic Quality Management for the department and organization. Actively participates in Customer/Guest Relations and Mandatory Education programs.
Must be free from governmental sanctions involving health care and/or financial practices.
Complies with the hospital’s Corporate Compliance Program including, but not limited to, the Code of Conduct, laws and regulations, and hospital, department and clinic policies and procedures.
High school diploma or GED required. Experience in Healthcare related field preferred.

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