Head of Platform Product Performance

2 weeks ago


San Francisco CA, United States CyberCoders Full time

Join to apply for the Senior Product Manager role at CyberCoders .
Vice President of Recruiting & Strategic Accounts - nitu@cybercoders.We are an earlystage startup on a mission to revolutionize how telecom companies engage with their customers. We are building an Agentic CRM platform, a nextgeneration system that integrates LLMdriven automation, realtime data, and telecom operations to deliver intelligent, proactive, and deeply personalized customer experiences. If you've ever thought traditional CRMs were too rigid and reactive, you're going to love what we're building.
Lead product development from scratch
You'll be responsible for translating customer needs, market trends, and AI capabilities into powerful CRM features tailored for telecom use cases
Define and drive product roadmap across core platform components for our Agentic CXM services, APIs, and data integrations
Own endtoend development of use cases from whiteboard to release
Work on LLM integration pipelines, including RAG workflows, API orchestration, and vector search
Collaborate with telecom stakeholders to understand CXM, and network workflows, provisioning, and network integration requirements
Define product features aligned with telecom KPIs such as ARPU, churn rate, and customer lifetime value
Work with CDRs and billing data to shape product features that improve customer segmentation, experience scoring, and fraud detection
Engage with network engineering and marketing teams to align product development with promotional strategies and service innovation
5+ yrs of experience in product management (SaaS, CRM, or enterprise software products)
~ you can comfortably work with APIs, data pipelines, and understand system architecture
~ Experience working with or building AI/MLpowered products (LLMs, agentic workflows, RAG, MCP and foundational models)
~ OSS/BSS), or CRM workflows
~ Proven ability to ship 0'1 products in a fastpaced environment
~ Twilio, Salesforce, HubSpot, telecom provisioning platforms)
~ Bachelor's Degree

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