Director, Building Innovations

4 days ago

Moorestown NJ, United States LHH Full time

LHH Recruitment Solutions has a Director of Service opening for our optoelectronics client in the Moorestown-Lenola, NJ area This direct hire role allows you to utilize your training and experience in the semiconductor and optoelectronics markets and lead the way for process and procedural operational improvements. You will be a critical component in managing clientele’s experience with the organization as well as overseeing field services and support roles, ensuring all projects meet deadlines and budget. You will be responsible for developing written policies and procedures with collaboration of engineering and quality personnel for maintenance, testing, and troubleshooting. This is a HANDS-ON role, not a delegatory role and will consist of approximately 35%-50% travel, occasionally internationally.
Build and implement and aggressive strategy for customer support escalation management, and technical support.
Develop and execute a comprehensive strategy to scale service operations and create new revenue streams through maintenance programs, upgrades, and value-added services.
Analyze current practices and conduct gap analyses’ identifying areas of improvement that aligns with growth strategies.
Manage KPIs such as customer satisfaction, installation timeframes, response times, and equipment repairs.
Manage and enhance overall customer experience with the service organization.
Direct and oversee all field service and technical support operations.
Develop and implement policies and procedures for on-site installation, testing, maintenance, and troubleshooting.
Collaborate with the executive team to create and execute a comprehensive service business plan focused on growth.
Define key business processes, policies, and performance metrics to drive operational excellence.
Influence and optimize operational and administrative processes in a fast-paced manufacturing, engineering, and R&D environment.
Partner with management, customers, and strategic partners to identify and capitalize on service opportunities that positively impact the company.

Technical undergraduate degree is required. Advanced engineering or MBA highly preferred.
~ Expereince in aggressive growth strategies in the OEM semiconductor space or similar applicable OEM technological industries.
~ Knowledge of manufacturing methods, materials selection, and fabrication techniques.
~ Hands-on experience with project management and coordination of design-to-production workflows.


Health insurance, vision insurance, dental insurance and life insurance are offered with this full-time direct hire role.

Equal Opportunity Employer/Veterans/Disabled
and local laws and/or security clearance requirements, including, as applicable:
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