Technical Support Specialist

4 weeks ago


Minneapolis MN, United States Altacent LLC Full time

Technical Support Specialist Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Join a dynamic and supportive team dedicated to providing top-tier technical assistance. We pride ourselves on strong leadership, a collaborative environment, and excellent opportunities for growth. As a Technical Support Specialist, youll be part of an organization that values continuous learning, innovation, and professional development. Responsibilities: Handle client-facing calls and actively participate in the inbound call queue. Answer basic how-to questions and troubleshoot issues related to passwords, Outlook, Office Suite, printers, hardware, Chrome/Edge browsers, network drives, and virtual machines. Experience with Maas360, RSA tokens, Citrix, Webex, and Pulse is a plus. Collaborate with team members across the department to provide comprehensive support. Utilize established knowledge base (KB) articles to troubleshoot and resolve issues. Engage in continuous learning through hands-on experience and guided training. Manage customer technical support cases via phone and email. Qualifications: 2+ years of help desk experience or CompTIA A+ certification. xrczosw Local candidates only.



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