Product Support Specialist Technical Support
2 weeks ago
Job Summary: The Product Support Specialist will serve as a core member of the Custom Product and Technology team, responsible for ensuring that our product userbase have a seamless experience with our products. The ideal candidate will be detail-oriented, customer-focused with strong problem-solving skills and excellent communication capabilities.
Key Responsibilities:
Customer Support & Issue Resolution
Respond to user inquiries and tickets to resolve issues efficiently and effectively, and ensure timely, empathetic, and professional customer interactions.
Diagnose, troubleshoot, and resolve product issues or escalate them appropriately.
Document common issues to share with product and engineering team.
Product Expertise
Develop in-depth knowledge of the product’s features, workflows, and limitations.
Serve as a subject-matter expert (SME) to both customers and internal teams.
Stay up to date on product updates and new functionality.
Training & Onboarding
Guide new users through setup, configuration, and adoption.
Create or deliver training materials (guides, videos, webinars, FAQs).
Provide proactive education to reduce future support needs.
Feedback & Reporting
Collect and analyze user feedback to identify pain points or feature requests.
Communicate insights to product leads.
Lead the development of product documentation and user educational materials.
Track and report support metrics (ticket volume, response time, resolution rate).
Looking for: Organized, project assistant background, great communication skills, no creative or tech background required. Microsoft proficiency This person will consulting the engineers for issues reported if needed. Teams calls/IT tickets (asynchronous - mostly)
yrs of experience: 2-3 years
preferred: bachelor's degree
-
Operations Support Specialist II
1 week ago
Philadelphia, PA, United States Solvere Technical Group Full time $60,000 - $90,000 per yearSolvere Technical Group is seeking an Operations Support Specialist to provide programmatic support across IT and Control systems.Responsibilities to include:Reviewing policies and directives and presenting the assessments, metrics development and tracking, word processing, filing, tracking man-hours/time, preparing correspondence reports/forms and...
-
Technical Support Specialist
2 days ago
Philadelphia, United States City of Philadelphia Full timeJob DescriptionThe Technical Support Specialist works as part of a highly collaborative group that’s responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication...
-
Technical Support Specialist
3 weeks ago
Philadelphia, United States Equiti Full timeThe Technical Support Specialist is an essential member of the Platform Operations team, tasked with providing expert Tier 2 technical support for Equiti's interpreting and telehealth platforms. This role plays a crucial part in ensuring that customer environments are reliable, stable, and performing optimally by diagnosing complex issues related to...
-
Technical Support Specialist
2 weeks ago
Philadelphia, Pennsylvania, United States NeuroFlow Full time $60,000 - $120,000 per yearWho We Are NeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.While pursuing...
-
Technical Support Specialist
3 days ago
Philadelphia, Pennsylvania, United States NeuroFlow Full timeWho We AreNeuroFlow CEO and West Point graduate Christopher Molaro served in the army for five years, including a tour in Iraq as a platoon leader. Coming back home, he experienced firsthand the gaps in the behavioral health system and how veterans and civilians alike face too many barriers when it comes to receiving appropriate, timely care.While pursuing...
-
Advanced Technical Support Specialist
2 days ago
Philadelphia, PA, United States Cornerstone OnDemand Full timeJob Description: The Advanced Technical Support Specialist delivers world-class, elite-level support experiences to our largest enterprise customers. In addition to resolving the most critical and complex issues with Cornerstone products, this senior role is entrusted with proactively providing high-touch engagement, anticipating customer needs, and ensuring...
-
Technical Support Specialist
2 weeks ago
Philadelphia, PA, United States Equiti Full timeThe Technical Support Specialist is an essential member of the Platform Operations team, tasked with providing expert Tier 2 technical support for Equiti's interpreting and telehealth platforms. This role plays a crucial part in ensuring that customer environments are reliable, stable, and performing optimally by diagnosing complex issues related to...
-
Technical Support Specialist
3 weeks ago
Philadelphia, United States City of Philadelphia Full timeCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the...
-
Technical Support Specialist
2 weeks ago
Philadelphia PA 19122, US Viewline Ventures Full timeLocation: Greater Philadelphia Area / New Jersey (Hybrid Daily Local Travel Required) Employment Type: Contract Role (1099) About Us Were a fast-growing startup working in specialized alternative markets, where precision and reliability are everything. Our team is lean, collaborative, and resourceful. We build systems that run smoothly by paying attention to...
-
Technical Support Specialist in Philadelphia
3 weeks ago
Philadelphia, United States Energy Jobline ZR Full timeEnergy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide. We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well...
