Support Officers

23 hours ago

Columbus OH, United States Software Technology Inc. Full time

Product Specialist [3rd shift - 11p-8a] - Must have Mainframe AND Nagios AND TIVOLI Candidates local to Columbus, OH preferred
Remote position
Interview via Teams
Must work every Saturday-Sunday
Occasional holidays at straight time

Job Description:
Schedule includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time.
Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues.
Experience with BMC Control-M/EM is a mandatory requirement.
Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications.
Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks).

Mandatory Skills:
• Clear and effective written and verbal communication skills are required.
• Efficient in using BMC Control-M for managing batch jobs.
• Efficient in using BMC Enterprise Manager or managing batch jobs.
• Skill in managing batch workload on AJF for both mainframe and client server
• applications.
• Expertise in identifying abends and using JCL to fix those abends.
• Capacity to analyze alert messages and/or shout messages to determine severity,
• and follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when
• problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem
• with pertinent details.
• Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
• Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.

Certifications/Desired Skills:
~ Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.

• Expert level in identifying and fixing common abends using JCL.
• Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
• Ability to clearly and effectively communicate verbally to support staff when problems develop.
• Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
• Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
• Familiarity with ServiceNow Incidents & Tasks.

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