Deputy Chief Information Officer

The Deputy Chief Information Officer (Deputy CIO) leads the core Technology functions of Enterprise Applications, Information Management, Infrastructure & Operations, Enterprise Client Services, and Technology Project & Change Management. The Deputy CIO is responsible for evolving and leveraging best practices for the delivery of technical systems at the MBTA to meet operational and rider needs. The Deputy CIO works with technology team leads to ensure that technology portfolios are managed appropriately, emerging technologies and ways of working are leveraged and implemented, costs are controlled, risk is mitigated, and business value is maximized. The Deputy CIO also works with the business customers and technology leads to ensure that new initiatives are assessed, planned, and resourced effectively. The Deputy CIO participates in the MBTA project approval and oversight processes to ensure adherence to enterprise standards and architecture requirements thereby helping to create a more effective and efficient Technology environment in support of the MBTA.
Work with the CIO, CDO, CISO and OCAO leads to develop the technology strategy and roadmap, enterprise standards, practices, and roadmap for infrastructure, architecture, data management, information security, and guidelines for all MBTA departments. Determines the operating model for information and technology to foster business-oriented and digital-ready culture, mindsets and practices.
Ensure information and technology capabilities are delivered reliably, sustainably, cost effectively and securely. Ensure the IT contributions are delivered with agility based on changing business objectives, goals and strategies.
Lead the development of an application and infrastructure roadmap that enables the success of IT strategic initiatives and aligns with the goals and strategy of the business areas.
Maintain currency on new technologies and platforms. Provide direction on what emerging technologies should be assimilated, integrated, and introduced within the enterprise to ensure IT capabilities respond to the needs of the enterprises digital business strategy and integrate modern ways of working to how technology and infrastructure is managed and delivered.
Develop and maintain an IT workforce with the appropriate mix of business knowledge, technical skills and competencies. Balance the need for growing the agility required to achieve digital business objectives, with ensuring the core IT functions are reliable, stable and efficient.
Partner with the Chief Information Security Officer to ensure the safety and security of the MBTAs technical environments.
Partner with the Chief Digital Officer on the formalization and execution of a digital workplace strategy that enables the development of digital dexterity in the workforce. Participate with the Chief Digital Officer and MBTAs senior leadership team to drive culture change in support of digital business transformation.
Serve on IT Governance Committee leading enterprise planning and IT policymaking working groups. Drive the development of enterprise technology standards, internal IT processes and performance metrics to ensure IT delivers value to the enterprise. Manage risks through the effective design, delivery and management of IT capabilities for the enterprise.
Share fiduciary responsibility for Information Technology at the MBTA. Working with the Manager of IT Administration and OCIO senior staff, participate in the annual development of both Operating and Capital budgets for Information Technology and Information Security. Assist with the management of fiscal affairs of the Office of the CIO throughout the year.
Engage with business stakeholders to align and prioritize current and future IT initiatives.
Provide technology leadership to business leaders in order to provide IT solutions for their agencies that balance needs to meet their unique business.
Encourage a strong customer service mindset throughout all IT teams and be a champion for thought leadership and innovation.
Manage the day-to-day operations of application development and support.
Create strategies for risk mitigation and contingency planning.
Manage and negotiate project scope changes.
Ensure that projects are conducted in compliance with all ITD standards, policies, and guidelines.
Effectively communicate project related information to team members, IT management, and customers throughout the project life cycle.
Support the business customers and the application teams to establish priorities and schedule resources to meet needs of the business.
Ensure that employees understand and follow applicable policies and procedures.
Manage personnel activities of staff such as KPI supervision, and professional development.
Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
Assist in the management of a workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including the EEO, AntiDiscrimination and AntiHarassment and AntiRetaliation policies; and perform related duties and projects as assigned.
Respond to each inquiry, whether from a customer, vendor or coworker in a courteous and professional manner consistent with the Authoritys Driven by Customer Service quality standard.
Work any and all shifts as assigned or directed; Perform all other duties and projects that may be assigned.
Supervision
~ Manages approximately 100 employees and contractor resources through levels of management in the existing Enterprise Applications and Infrastructure & Operations departments within the Information Technology department.

Bachelors Degree from an accredited institution in Business, Computer Science, or related field.
Ten (10) years of direct work experience in an Information Technology management capacity.
Seven (7) years manager and/or director level management experience in information technology.
Three (3) years of experience with transportation applications and services.
Demonstrated track record of success at delivering IT projects on time, within budget, and with high quality.
Demonstrated knowledge of various application development technologies and platforms.
Demonstrated knowledge of application architecture and design best practices.
Demonstrated knowledge of formal software development life cycle methodologies.
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelors degree requirement.
An Associates Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelors degree requirement.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one (1) year of experience.
Knowledge and application of industry standard project management and application delivery principles using various systems development life cycles
Strong familiarity with project management software and MS Office
Demonstrated experience in team building, providing leadership, and personnel management
Ability to define, manage, and exceed business customer expectations
in English.
~ Be at least eighteen (18) years of age, except if participating in an approved high school internship / coop program.
~ Ability to provide internal and external customers with courteous and professional experiences.
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