Senior Complaints Advisors. Permanent Full Time

5 days ago
New York NY, New York County, NY; New York State, United States Gabriela Hearst Full-time
Gabriela Hearst is a luxury fashion house recognized for exceptional craftsmanship, timeless design, and a deep commitment to sustainability. Every collection reflects uncompromising quality, innovation, and responsible luxury. We are seeking an accomplished Senior Client Advisor to join our Madison Avenue flagship boutique. This role is ideal for a seasoned luxury retail professional with an established client following, deep styling expertise, and the ability to mentor others while delivering outstanding results. The Senior Client Advisor is a top-performing brand ambassador responsible for delivering an elevated, highly personalized luxury shopping experience. This individual brings a mature client book, advanced styling expertise, and a track record of exceeding sales goals, while also serving as a mentor and style authority for the boutique team. Deliver an elevated, highly personalized luxury client experience. Drive new business through proactive outreach, clienteling, and networking within the luxury market. Serve as a style authority, providing advanced, trend-informed styling recommendations. Demonstrate mastery of product knowledge, including craftsmanship, materials, and brand heritage. Maintain meticulous CRM records and lead proactive client follow-up and outreach strategies. Partner with management on visual merchandising standards and boutique presentation. Support inventory management and daily operations as needed. Represent the brand at trainings, events, and client-facing appearances. 6+ years of luxury retail experience, with a track record of top-tier performance. ~ Deep passion for luxury fashion, styling, and client experience. ~ Flexible schedule, including evenings, weekends, and peak retail periods. ~ Advanced CRM proficiency and strong command of Microsoft Office. A natural relationship builder with a sophisticated client network. An unwavering passion for the luxury client experience. Personal commission ~ Performance-based incentives offered throughout the year ~ Health insurance ~401(k) retirement plan ~ Career growth opportunities within a global luxury fashion house At Gabriela Hearst, we believe true luxury is built through craftsmanship, integrity, and meaningful human connection.

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