Registrar - Community Care Center - Full Time

Acute Care Hospital Registrar 2
Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 2, in addition to performing all Registrar tasks, is recognized as a subject matter expert and mentors staff to exceed Beaumont Health and departmental standards along with assigned performance metrics. Performs as a Management Team representative in supervisor's absence to resolve problems/issues/questions/concerns and initiate downtime and disaster procedures as appropriate. May assist in scheduling staff, assigning tasks, working task lists and assigned work queues, managing processes for the completion of special projects assigned and resolving problems as appropriate.
Perform all Registrar tasks and serves as expert resource for Registration staff. Will be assigned to a variety of work area as needed to provide registration services to clinical departments and patient services.
Performs all Registrar tasks and serves as expert resource for other staff. Excellent customers service skills and responds promptly with a warm and friendly reception. Register patients for each visit type and admit type and area of service via EPIC (Electronic Medical Record- EMR). Collects and documents all required demographic and financial information. Appropriately activates converts and discharges visits on EPIC.
Scrutinize patient insurance(s), identifies the correct insurance plan, selects appropriately from the EPIC and documents correct insurance order. May facilitate use of electronic registration tools where available (Kiosks, etc.).
Collect insurance referrals and documents on EPIC. Communicate with patients and physician/office regarding authorization/referral requirements. Obtain financial responsibility forms or completed electronic forms with patients as necessary.
Complex Financial Advocacy: Assertively and professionally seek to handle financial advocacy activities working with Financial Representatives, Patient Financial Services, outside resources (ADVOMAS and Collection Agencies) as necessary to resolve questions, initiate payment plans & re-bills and obtain payments as appropriate. Integrate scheduling tasks and Financial Advocacy so that patients are cleared as part of the scheduling process.
May perform financial reviews and calculate complex estimates prior to cases going to the Financial Advisor team.
Review/obtain/witness hospital consent forms, and Notice of Privacy Practices with patient/family. Screen outpatient visits for medical necessity. Collect and document Advance Directive information, educating and providing information as necessary. Collect and document Medicare Questionnaire, issue Medicare Letter as required by Government mandates and enter data according to the Meaningful Use requirements. Scan documents required and appropriate documents in EPIC.
May issue receipts and complete cash balance sheets in specified areas where appropriate. Utilize audits and controls to manage cash accurately and safely.
Transcribe written physician orders, communicating with physician/office staff as necessary to clarify. Determine & document ICD-10 codes. Performs medical necessity check and issue ABN as appropriate for Medicare primary outpatients. Mark duplicate Medical Records for merge: Maintain inventory of supplies.
Follows the specific standards as defined in the department professionalism policy. Maintains or exceeds the department specific individual productivity standards, collection targets, quality audit scores for accuracy. Serve as management representative when Supervisor is not present to manage technical problems, questions, clinical issues and service concerns.
Initiates and execute Epic downtime, disaster procedures/disaster drills as appropriate.
Work with Supervisor on process improvement projects, new process flows, new hire training and other projects as needed.
Merged Duplicate Medical Records: Participate with Joint Commission, or other regulatory reviews as needed.
Correct work queue accounts and Insurance rejections within 1-2 business day(s) to support an efficient billing process.
Perform as a lead Registration representative to resolve problems/issues/concerns and initiate downtime and disaster procedures as appropriate.
Maintain or exceed the Corewell Customer Service Standards: Provide every customer with a seamless, flawless Corewell experience. Remain compliant with regular TB testing, Flu vaccination.
High School Diploma or equivalent
~1 year of relevant experience customer service role or health care industry
~ Must be 18 years of age, as required to co-sign legal documents (hospital consent forms, etc).
~ Proficient in medical terminology and has assimilated the proficient typing requirements (30 words/min).

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. Comprehensive benefits package to meet your financial, health, and work/life balance goals.
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
SITE - Dearborn Medical Park - 18100 Oakwood Blvd - Dearborn
Part time
Shift:
Sunday to Saturday
Weekend Frequency:
Variable weekends
CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. You may request assistance in completing the application process by calling 616.486.7447.