Director, Online Community

Michigan Candidate's Only - no relocation please
TalentRise is recruiting for the next Director of External Affairs for MISS DIG 811 in Michigan. The Director will serve as a key leader within MISS DIG 811, responsible for shaping and executing the organization’s education, member services, and outreach strategies. This role plays a critical part in advancing MISS DIG 811’s mission by promoting safe digging practices, enhancing member engagement, and leading public awareness efforts.

The ideal candidate is a dynamic communicator, strategic thinker, and relationship-builder who leads with empathy and a strong sense of service. They care deeply about people and bring a mindset focused on adding value—to the organization, its members, and the communities MISS DIG 811 serves. This leader thrives in connecting with individuals across all levels—from field teams to legislators to executives—and approaches challenges with curiosity, optimism, and a commitment to continuous improvement.

This role calls for someone who questions the status quo, encourages innovation, and sets a long-term strategy for excellence. The Director will play a key role in fostering collaboration, driving new ideas, and ensuring that MISS DIG 811 remains a trusted statewide partner in safety and infrastructure development.


Key Responsibilities
Lead the planning, development, and execution of educational programs, events, and outreach campaigns promoting 811 awareness and damage prevention.
Oversee all external communications, ensuring consistent, safety-centered messaging across digital, media, and community channels.
Build and maintain relationships with utility members, municipalities, contractors, legislators, and public safety organizations to advance MISS DIG 811’s mission.
Serve as one of the organization’s spokespersons at industry conferences, media engagements, and community events.
Develop and implement strategies to enhance member engagement, satisfaction, and collaboration.
Monitor program performance and outreach effectiveness; analyze data to improve member and public education initiatives.
Partner across departments to ensure alignment between external affairs activities and organizational goals.
Lead and mentor the Education, Member Services, and Outreach teams to ensure high performance and unified messaging.
Represent MISS DIG 811 in state and national damage prevention committees and associations.
Perform other duties as assigned by the CEO.


Qualifications & Experience
~ Bachelor’s degree in Communications, Public Relations, Marketing, or related field (Master’s preferred).
~8+ years of progressively responsible experience in communications, public affairs, or marketing leadership.
~ Demonstrated success developing and managing outreach, advocacy, or educational programs.
~ Strong understanding of public safety, infrastructure, or utility-related industries.
~ Excellent written and verbal communication skills, with the ability to represent the organization professionally to diverse audiences.
~ Exceptional interpersonal and leadership abilities to engage with executives, legislators, field workers, and community partners.
~ Proven ability to think strategically, challenge existing processes constructively, and drive meaningful improvement.
~ Deep sense of curiosity and a natural inclination to ask 'why' and 'how' to strengthen organizational impact.
~ Optimistic, forward-thinking mindset that inspires collaboration and long-term excellence.
~ Experience managing teams and collaborating across departments and external partners.
~ Familiarity with CRM systems, digital marketing platforms, and public outreach tools.
~ Commitment to promoting safety, accountability, and public service.
~ Willingness to travel up to 40% of the time


Company Benefits
~ Fully paid healthcare coverage (HMO, dental, and vision) with affordable buy-up options available
~401(k) retirement plan with a safe harbor match and additional profit-sharing opportunities based on organizational goal completion
~ Four weeks of paid time off in the first year
~ Professional development and training opportunities
~ Annual performance-based merit and bonus opportunities
~ Travel reimbursement and a hybrid work arrangement
~ A strong and collaborative organizational culture that stays true to its core values: Trust, Safety, Service, Collaboration, and Commitment to Excellence
~ Salary to commiserate with experience