Financial Service Trainee Elgin, IL Customer Service
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Customer Service
- Financial Service Representative
In this exciting, fast-paced position, you will be responsible for providing remarkable customer service on behalf of Credit Unions/Banks nationwide by handling primarily inbound calls, as well as occasionally returning messages left by members/customers requesting a call back.
Service banking transactions on behalf of a credit union or bank by accessing sensitive information and completing the transaction in the various computer platforms. You will be responsible for protecting the account by ID verifying every caller (fraud prevention) along with answering and resolving a lengthy list of banking inquiries (not all inclusive): view and reconcile account and loan related inquiries, online banking issues, transfer funds, reorder checks, use third party platforms to resolve various issues (unblock debit cards, submit loan payments), view and explain why funds are on hold, and provide loan and deposit rates. A Financial Service Representative answers back-to-back calls and typically handles 10-12 calls per hour. You will also provide Product and Service Education to members/customers, as it relates to our Clients and have the opportunity to learn additional skills by cross-training within or outside of your department based on performance and/or business need.
High school/GED or better (minimum)
Our benefits include: Paid Training, Shift Differentials ($2-$5 an hour) for hours worked in the evenings, weekends and observed holidays, Spanish Bilingual Differential + Incentives for Eligible Bilingual Interactions, Work-From-Home opportunity upon meeting all performance and attendance requirements, policies, and RWA eligibility requirements, Relaxed dress environment, Generous Paid Time Off rest and relaxation, Year-round employee appreciation events and online recognition award program you are awesome, Free Coffee at all LSI facility locations, Medical, Dental and Vision Insurance for Full and Part-time employees (+30 hrs/wk), Life and Disability Insurance, Pet Insurance, Paid Volunteer Time Off give back to your community, Educational Assistance and Employee-Assistance-Program, 401k/Profit Sharing with Safe Harbor Match, Growth opportunities 90% of leadership positions are filled from within
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