Implementation Specialist
2 weeks ago
Implementation Specialist
Location: Salt Lake City, UT or Austin, TX (Hybrid - 3 days/week onsite)
Duration: 12 months contract (potential extension)
We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to client, primarily by way of clients direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.
This role collaborates primarily with the Business Development Team, Vehicle Sales team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Connectivity Strategy & Operations organization.
Guide enterprise and strategic merchants in setting up client accounts using third-party software, the client interface, and tools for successful listing creation and order retrieval.
Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions.
Partner with internal teams at client and external partners in order to successfully onboard vehicle dealerships and core sellers to client.
Smoothly transition merchants from Onboarding to post-live teams, such as Scaling and Account Management.
Document projects and interactions in Salesforce, tracking performance data.
2+ years in onboarding, sales operations, or technical support, preferably in automotive or e-commerce.
~ An understanding of implementing a business into client, utilizing clients user interface or 3rd party software to list and manage inventory, as well as successfully selling and managing fulfillment of sold inventory.
~ Understanding of client Motors and marketplace functions, including inventory control, eCommerce marketing, and customer service, with a willingness to learn merchant best practices.
~ Proactive approach, willingness to own multiple projects, customer interactions, and issues from start to finish, and comfortable with change.
~ Passionate about the client marketplace and seller community.
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