Head of Operations

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Ensure you read the information regarding this opportunity thoroughly before making an application.
To shape the future of travel, people must come first. We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Travel Partnerships and Advertising help partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, valued advertising and travel media networks, and affiliate solutions.
We are looking for an experienced and proactive leader to manage our Licensing Operations & Reconciliation team. This role oversees critical processes related to BSP and ARC compliance, air transaction reconciliation, and licensing governance. The successful candidate will lead a small team, ensuring operational excellence, accuracy, and efficiency while fostering a culture of accountability and continuous improvement.
The Manager, Licensing Operations and Reconciliation role is part of the Air Revenue Governance team within the Travel Partnerships and Media (TPA) division at Expedia Group. This team provides day‑to‑day operational support to key industry partners and internal stakeholders, managing all aspects of revenue governance through settlement, reconciliation, and audit processes. In this role, your technical expertise and passion for air operations will be essential in enhancing the experience for both travelers and travel partners.
Lead and mentor a team responsible for licensing operations and reconciliation activities.
Oversee BSP and ARC processes, ensuring compliance and timely resolution of discrepancies.
Act as the primary point of accountability for reconciliation accuracy and operational performance.
Provide coaching and development opportunities to team members, building strong capabilities and engagement.
Drive process improvements and implement best practices to enhance efficiency and scalability.
Collaborate cross‑functionally with finance, commercial, and technology teams to support business objectives.
Take ownership of projects and initiatives; project/program management experience is an advantage.
Project or program management skills are a plus.
Experience with financial systems and reconciliation tools.
Advanced Excel or data analysis capabilities.
The total cash range for this position in Seattle is $104,000.00 to $145,500.00. Employees in this role have the potential to increase their pay up to $166,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award‑winning culture by organizations like Forbes, TIME, Disability:IN, and others. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.