Helpdesk Specialist with A/V experience

Title: Helpdesk Specialist with A/V experience
Location: New Orleans, LA (possible travel to Baton Rouge per business needs)

As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring your customers have the support they need to effectively utilize technology in their day-to-day work. 2+ years of on-site technical support experience, or degree in related discipline
• Strong hands-on A/V technical support experience supporting equipment in a meeting rooms using i.e. Microsoft Surface Hubs, Crestron, Microsoft Teams Rooms, Condeco, Barco Click Share, Poly Com, Pano, Cisco, and other A/V equipment (i.e. speakers, cameras, monitors, and kiosks)
• This will help them when they need to troubleshoot conference room issues - i.e. go through process of elimination, understanding how devices are connected, etc.
• Excellent customer service skills, meeting with users in person to resolve complex technology issues.
• Coordinate, track, and maintain inventory.
• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Independent - have to be ok with remote support (from office)
• Mac & iOS presence

Audio Visual Responsibilities of an On-Site Technician:
• Microsoft Surface Hubs - Understand how to configure surface Hub settings, including display and audio settings, and network configurations. Crestron - Diagnose and resolve network connectivity issues for Crestron devices, including wired and wireless connections. Ensure that all devices are properly connected to the network and can communicate with each other. Diagnose and fix audio issues, such as volume control, speaker output, and microphone functionality. Troubleshoot video issues, including display problems and resolution settings.
• Microsoft Teams Rooms - Diagnose and resolve connectivity issues for MTRs and ensure that the system is properly connected to the internal network. Additional technologies to support - Condeco, Barco Click Share, Pano, Polycom, Cisco, AV equipment (speakers, cameras, and monitors/kiosks)

Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
~ Health Savings Account (HSA) (for employees working 20+ hours per week)
~ Life & Disability Insurance (for employees working 20+ hours per week)
~ Employee Assistance Program (EAP)
~401K Retirement Savings Plan
~ Direct Deposit & weekly epayroll
~ Referral Bonus Programs
~ Certification and training opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit to contact us if you are an individual with a disability and require accommodation in the application process.
All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.