GUEST REPRESENTATIVE

2 days ago

Saint Paul MN, United States Lodgeworks Full time

Guest Service Representative
Full Time or Part Time Available
Hourly Pay: $17 - $18 Based on Experience
PAUL/DOWNTOWN
Paul/Downtown, a modern hotel in the Lowertown neighborhood of St. Paul, greets guests with 149 guest rooms and suites, The Placery at the lobby bar, an indoor pool and almost 3,000 sq. ft. of event space. The hotel is on Kellogg Boulevard at Jackson Street and walking distance to the Union Depot Light Rail Stop to Minneapolis with free parking for employees in the hotel garage.
LodgeWorks is actively hiring for a Guest Service Representative
LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn. At LodgeWorks, hospitality is more than just the industry in which we work; Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.
Guest Service Representatives are often the first in-person contact for hotel guests. Serving as a brand ambassador, you are engaging, attentive, service-oriented and a creative problem solver. The primary responsibility is to deliver and exceed guest expectations, resolve guest concerns, execute brand standards and maintain excellent communication at all times.
Check all hotel guests in and out in a confident, professional and personalized manner.
Welcomes and registers hotel guests, explain the accommodations and establish credit or method of payment.
Demonstrate a thorough knowledge of hotel information, including but not limited to room categories, room rates, packages, promotions, amenities, the local area and other general product knowledge, and answer guest inquiries.
Maintain regular attendance in compliance with LodgeWorks' standards as required by scheduling, which varies according to hotel needs.
Comply with LodgeWorks' standards and regulations to encourage safe and efficient hotel operations.
Take hotel reservations accurately and efficiently.
Ensure that immediate response is given to every guest comment and concern to ensure it is resolved in a timely, friendly and efficient manner.
Maintain accuracy with all accounting, cash handling and billing procedures.
Know and communicate hotel emergency procedures; Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
Capable of standing for an entire or shift or for an extended amount of time.
Practiced, with six months' related experience in hospitality or a service industry.
Hotel and restaurant discounts available at select LodgeWorks properties
~ Health, vision and dental benefits
~Paid holidays
~ Short-term and long-term disability (company sponsored)
~ Referral bonuses
~ Flexible spending accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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