Senior Technical Account Manager

Senior Technical Account Manager
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At AssemblyAI, were building at the forefront of Speech AI, creating powerful models for speechtotext and speech understanding available through a straightforward API. With more than 200,000 developers building on our API and over 5,000 paying customers, AssemblyAI is helping unlock and support the next generation of powerful, meaningful products built with AI.
Progress in AI is moving at an unprecedented paceour team is made up of experts in AI research focused on ensuring our customers stay on the cutting edge, with productionready AI models that are constantly improving in accuracy, latency, and capability. Our models consistently rank highest in industry benchmarks for accuracy, outperforming models from Google and Amazon, and cut up to 30% fewer hallucinations than OpenAIs Whisper. They power more than 2billion enduser experiences each day, helping companies better understand customer feedback, run more productive meetings with automated meeting notes, and improve childhood literacy via edtech tools.
Weve raised funding from leading investors including Accel, Insight Partners, YCombinators AI Fund, Patrick and John Collision, NatFriedman, and DanielGross.
Were looking for a Senior Technical Account Manager to join our Success team and ensure customers have an outstanding experience throughout their journey with AssemblyAI. You will onboard new customers, help them realize their product vision, and explore leadingedge use cases within voice AI. This requires that you work directly with customers to integrate our voice AI models into current and future product features, using your technical expertise to plan and execute on their overall needs within voice AI and helping them choose the right plans, models, and use cases.
As part of our Go to Market Team (GTM), youll collaborate with Sales, Support, Engineering, Research, and Product to ensure customers get the most out of our products. Your goal is to use customer feedback to drive our product roadmap and your creativity and problemsolving skills will be key in finding unique solutions for each customers needs. Additionally, you will play a pivotal role in ensuring customers are on the right plan and commercial agreement for their use cases with AssemblyAI.
Serve as the primary point of contact for customers, ensuring their needs are met throughout their journey with AssemblyAI.
Evaluate customer use cases and proactively identify opportunities to integrate voice AI into their product roadmaps.
Manage a portfolio of technical customers, primarily communicating asynchronously and ensuring timely, highquality support.
Lead commercial and project meetings, focused on demonstrating the value of our voice AI capabilities.
Drive growth in customer usage of the API across varying product offerings and endcustomer use cases.
Build strong connections with our customers to ensure their longterm success with our platform.
Act as a thought leader and customer advocate, providing insights and feedback to drive the future direction of our product roadmap.
Have 4+ years of experience as a technical account manager, account manager, solutions architect, sales engineer, or technical consultant.
Preferred experience working with SQL, Python, React, and web development frameworks.
Familiarity with AI/ML tools is a strong plus.
Passion for AI technology and a strong desire to apply it to realworld customer challenges.
Ability to proactively identify opportunities for voice AI integration and create detailed execution plans.
Willingnes to wear many hats (software engineer, product manager, account manager, and support), passionate about unblocking issues for customers, and excited about problemsolving.
Operate with high energy, adept at frequent context switching, and capable of managing multiple projects simultaneously with expansive ownership.
AssemblyAI strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. We are a small but mighty group of startup veterans and experienced AI researchers with over 20 years of expertise in Machine Learning, Speech Recognition, and NLP. As a fully remote team, were looking for people who are ambitious, curious, and lead with integrity. No matter your race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran statusif joining this mission speaks to you, we encourage you to apply
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