Remote - Data Platform Support Lead

2 weeks ago

Virginia, Minnesota, United States Jobleads-US Full time
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,900 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty, and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
With a shared vision of transformation , we endeavor to shape a brighter future for higher education.
Ellucian is seeking a Services Offering & Portfolio Lead to join our newly formed Business Performance Management (BPM) team within the Chief Operating Officer organization. This strategic role is responsible for the design, management, and optimization of our service offerings portfolio—driving operational efficiency, aligning with corporate goals and OKRs, and enabling data-informed decision-making for our customers.
In this role, you will be responsible for creating and supporting our Go-To-Market (GTM) customer-facing offerings, managing the internal processes to ensure offerings are packaged and available to our Sales organization, and maintaining a comprehensive COO organization customer catalog.

Service Offering Strategy & Design
Lead the design and packaging of a comprehensive, scalable service catalog across the COO organization
Assist in the development and implementation of GTM strategies for new and existing Service packages in partnership with business unit leadership ensuring customers receive exceptional value and experience. Ensure that Service offerings align with the organization's overall business goals and strategies.
Governance, Reporting & Performance Management
Define governance processes to ensure offering consistency, quality, and lifecycle management
Develop KPIs to evaluate the performance of offerings and GTM initiatives
Provide insights through performance reporting and optimize offerings based on data and feedback
Identify opportunities to standardize and streamline service delivery operations
Ensure services remain relevant and responsive to customer and market evolution
#

3 + years of proven experience in portfolio or product management, professional services, or operational strategy within a SaaS or tech environment
~ Strong background in building and managing scalable service catalogs and GTM enablement
~ A data-driven approach to assessing performance and driving continuous improvement
~ Comprehensive health coverage: medical, dental, and vision
~ Flexible time off
~ Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
~401k w/ match & BrightPlan - to help you save for the future
~ 5 charitable days to support the community that supports us
~ Wellbeats (virtual fitness classes)

RethinkCare & Wellthy– caregiver support
Diversity and inclusion programs which provide access to internal employee resource groups
Education Assistance Program

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