Hotel General Manager

5 days ago

Lake Placid NY, United States Manpower Full time

General Manager – Lifestyle Resort Property (Lake Placid, NY) Full-Time | On-Site Come work and play in the heart of the Adirondacks We’re seeking an inspiring, hands-on General Manager to lead operations at a modern, design-forward lakeside resort in Lake Placid—one of the region’s most exciting new destinations. This is a rare opportunity to shape a high-performing team, drive profitability, and deliver exceptional guest experiences in a setting that blends contemporary style with stunning natural surroundings. If you’re a people-focused leader who thrives in a fast-paced environment and takes pride in creating memorable guest moments, we want to connect with you. Why This Role Stands Out Lifestyle meets leadership: Enjoy year-round recreation, culture, and community in one of New York’s most scenic resort towns. Be part of something growing: Join a recently developed, highly regarded property backed by strong ownership that values creativity, innovation, and autonomy. Full operational influence: Lead all aspects of hotel operations, from front desk to F&B, and influence future growth initiatives. Empowered management: Play a key role in strategic decision-making, sales direction, community engagement, and brand reputation. Key Responsibilities Operations & Leadership Oversee all departments, ensuring alignment with brand standards, ownership goals, and financial targets. Drive guest satisfaction, team engagement, and operational excellence through proactive leadership. Implement innovative practices that enhance efficiency and elevate the guest experience. Guest Experience Model a polished, welcoming, service-driven presence throughout the property. Engage with guests to gather insights and address opportunities for improvement. Foster a culture where every team member takes ownership of guest satisfaction. Team Development Recruit, train, and mentor a high-performing, service-oriented team. Build succession plans and development paths for department leaders. Promote a collaborative, positive, and achievement-driven culture. Sales, Marketing & Community Relations Partner with the sales team to drive revenue through strategic initiatives, partnerships, and creative promotions. Serve as the property’s community ambassador, engaging with local organizations and tourism partners. Analyze market trends to position the resort as a top choice for leisure and group business. Financial Performance Develop and manage budgets, forecasts, and performance metrics. Optimize profitability through effective cost control and strong revenue management practices. Collaborate with ownership to evaluate performance and implement improvement strategies. Qualifications Minimum 5 years of General Manager experience , ideally within a resort or full-service property. Proven success overseeing F&B operations , including restaurant and banquet services. Proven success overseeing Sales operations with proven results. Strong communication, leadership, and team-building abilities. Demonstrated business acumen with the ability to balance guest satisfaction, staff engagement, and financial performance. Experience with hotel openings or repositioning is a plus. Must be willing to live in or relocate to Lake Placid, NY .

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