Dispatcher-Parking (Evenings, Nights, Weekends)

The City of Elk Grove is now accepting applications for the position of DISPATCHER - ENTRY LEVEL
The City of Elk Grove Police Department is seeking highly motivated individuals with the ability to multi-task for an opportunity to create a challenging and gratifying career as a Dispatcher. The ideal candidate values our diverse community and provides quality, efficient services in both routine and emergency situations.
Prior Dispatch experience is not required for this position, and on-the-job training will be provided December 15 - December 21, 2025( online, please plan accordingly) Oral Board Interviews: January 13 - January 14, 2026 (In Person)
Selection Interviews: January 21, 2026 (In Person)
Attend an optional In-person Q&A Session to learn more about the Dispatcher position (optional, but highly recommended) The department will be hosting optional Q&A sessions for all candidates that successfully pass the Criticall test. These sessions are tentatively scheduled for January 7, 2026, at 5:00 PM and January 10, 2026, at 10:00 AM and will be held in-person . The session will be held on these days only and no makeup sessions will be offered. The City offers a competitive salary and generous benefit package including CalPERS retirement benefits, a deferred compensation match and more. Community Profile
Elk Grove is a vibrant, family-friendly community of approximately 178,124 people in the Sacramento, California region, located 14 miles south of the State Capital and 60 miles east of the Bay Area. Elk Grove has low crime, excellent schools, over 100 community parks and 28 miles of trails, plentiful dining and shopping options, numerous annual events and festivals, and over 270 sunny days per year. DEFINITION Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service; inputs calls into computer system; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.
Dispatcher - Entry Level: Incumbents of this class receive training in department policies, procedures and specialized computer systems through an on-the-job training program. Generally, the assigned Dispatch Trainer demonstrates skills/tasks while providing instruction and evaluating the trainees ability to apply instruction received in a variety of working situations. Typically, the training period will last in excess of six months and may also include classroom instruction. Receives, classifies, and prioritizes all incoming calls and texts to the dispatch center including 9-1-1 calls, emergency, and non-emergency calls received from citizens and allied agencies requesting service or information; operates a variety of public safety communications equipment including 9-1-1 emergency telephone equipment, computer aided dispatch systems, and multi-channel radio system.
# operates computer aided dispatch system to create calls for service within response criteria guidelines; assigns and dispatches personnel in accordance with policies and procedures; Maintains contact with all units on assignment; maintains status and location of field units; relays emergency and non-emergency information to public safety personnel in the field.
# Retrieves and interprets information from local, state, and national computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles, restraining orders, criminal histories, parolees, and other related information, relays information to officers in the field.
# Operates computer terminals to enter, modify, and retrieve data such as stolen and recovered property, towed and stolen vehicles, missing and unidentified persons, citations, driver license and vehicle registration information, and warrants on wanted persons; Enters and removes data and information from various local, statewide, and national law enforcement computer systems including the Records Management System (RMS), Criminal Justice Information System (CJIS), and National Crime Information Center (NCIC); provides support to officers by gathering information from various computer systems including DMV, CLETS, and the Countys KPF system.
# Monitors public security cameras and alarms for City facilities, parking lots, and related facilities.
# Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Type and enter data accurately at a speed necessary for successful job performance.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Communicate clearly and concisely, both orally and in writing.
Education/Training :
One (1) year of work experience involving public contact.
Criticall Test: Must pass an online Criticall test.

Incumbent will need to pass a background investigation which may include a polygraph, psychological and medical evaluation.
Entry Level Dispatchers must serve an 18-month probationary period.

Retired Annuitants:
This is a regular full-time position. Retired Annuitants are not eligible for appointment to this position under Government Code Sections 7522.56, 21224, 21227, and 21229. Retired CalPERS members may apply only if they are planning to voluntarily reinstate from retirement.
This position is not eligible for H-1B visa sponsorship or any other type of employment-based visa sponsorship.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
incumbents are required to work evening, night, weekend, and holiday shifts; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; Vision : See in the normal visual range with or without correction.
Hear in the normal audio range with or without correction.
In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact the Human Resources Department at (916) 478- 2230.