Home Claims Consultant
4 weeks ago
Great opportunity with a top 5 General Insurer in Australia
12 Month Contract and Permanent Opportunities Available
Remote/Work from Home opportunity open to candidates across NSW, VIC, WA and QLD
6 weeks of paid training
Monday to Friday between 7am and 6pm local time (no weekends)
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard's unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of "Using our expertise, integrity and humanity to go further, together .
Your role
Home Claims forms part of our Operations department which is known as the heart of Hollard. Our culture revolves around working collaboratively to achieve the best outcomes for our customers. We support one another, ensuring all Hollardites are set up for success.
Home Claims is all about making a difference for our people and the communities they call home, enabling our team members to place our customers at the heart of their decisions. Our Home Claims employees provide support and understanding for customers in some of their most challenging times, while finding outcomes that get them back in their homes safely and swiftly.
We believe in setting our employees up for success, which is why we provide 6 weeks of training. Our training program is conducted virtually so you can gain all the knowledge you need to excel in your role.
For Sydney or Perth based candidates, there will be a requirement to attend the office once per month and for company events. For candidates based outside a commutable distance to these locations, the role will be fully remote.
Key Responsibilities will include (however, not limited to the below):
Review and proactively manage allocated claims within Service Level Agreements and in line with regulatory requirements.
Communicate with the insured, policyholders, and other relevant parties to gather necessary documentation and information related to the claim.
Answer incoming calls promptly and professionally, addressing customer enquiries, concerns and requests in a timely manner.
Interpret policy coverage, and determine if coverage applies to claims submitted, escalating issues as needed.
Resolve customer complaints in a timely manner.
About You
Previous experience in a Contact Centre/Claims role is essential.
Home claims experience highly desirable with bonus points for storm/catastrophe trained applicants.
Strong telephony skills, including active listening to assess customer needs quickly and provide solutions proactively.
Desirable but not required: Experience with the claims management software, ClaimCenter.
Strong understanding of Customer Service ethics.
Excellent time-management skills in order to prioritise and manage multiple claims simultaneously.
Ability to respond to change positively and dynamically.
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
Professional and technical development opportunities.
Flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle.
Paid parental and partner leave.
Additional leave options, including 5 well-being days each year.
Novated lease options.
Corporate employee discounts from various retailers.
Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP.
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don't meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
We will NOT require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered. #J-18808-Ljbffr
-
Home Claims Team Lead
2 weeks ago
Washington, Washington, D.C., United States Hollard Insurance Company Pty Ltd Full timeAbout HollardHollard Insurance Company Pty Ltd offers a diverse range of general insurance products, including motor, home, contents, business, and pet. Our business model focuses on using our expertise, integrity and humanity to deliver great customer outcomes. Our emphasis on diversity and inclusion, collaborative partnerships, and driving customer...
-
Healthcare Claims Processor
5 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeAbout UsHSHC is committed to providing exceptional home health care services to individuals and families in our community. We strive to deliver compassionate, personalized care that meets the unique needs of each patient.Job Responsibilities:This position requires:Accurate review and processing of patient documentation to generate claims for home health...
-
Medical Claims Review Consultant
1 day ago
Washington, Washington, D.C., United States beBee Careers Full timeWhat You Will DoYou will conduct audits of medical and dental claims processed by healthcare administrators, ensuring that they are accurate and compliant with regulatory requirements.Key ActivitiesConduct virtual audits of claims data to identify any discrepancies or errors.Review and validate claim data to ensure that it is accurate and complete.Verify...
-
Medical Biller Home Health
7 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeOur Mission:At Human Touch Home Health Care, our mission is to deliver high-quality care and improve the lives of our clients. We believe that every individual deserves to receive compassionate and personalized care in the comfort of their own home.Job Description:We are seeking an experienced Home Healthcare Biller to join our team. As a key member of our...
-
Claims Management Expert
2 weeks ago
Washington, Washington, D.C., United States Hollard Insurance Company Pty Ltd Full timeAbout HollardHollard Insurance Company Pty Ltd underwrites a range of general insurance products, including motor, home, contents, business, and pet. We focus on using our expertise, integrity and humanity to deliver great customer outcomes. Our business model emphasizes diversity and inclusion, collaborative partnerships, and driving customer satisfaction....
-
Home Healthcare Billing Specialist
1 week ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeCompany Overview:Human Touch Home Health Care is a leading provider of home healthcare services in Colorado. Our mission is to deliver high-quality care and improve the lives of our clients.Job Description:We are seeking an experienced Home Healthcare Biller to join our team. As a key member of our revenue cycle department, you will be responsible for...
-
Home Healthcare Biller
1 week ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeMUST HAVE HOME HEALTHCARE BILLING EXPERIENCE Human Touch Home Health Care is seeking a Home Healthcare Biller the ideal candidate for this position will be responsible for processing and managing billing for home health services provided to patients. This role requires accurate coding of medical procedures, knowledge of insurance and reimbursement...
-
Home Healthcare Biller
6 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeJob Description Job Description MUST HAVE HOME HEALTHCARE BILLING EXPERIENCEHuman Touch Home Health Care is seeking a Home Healthcare Biller the ideal candidate for this position will be responsible for processing and managing billing for home health services provided to patients. This role requires accurate coding of medical procedures, knowledge of...
-
Home Healthcare Biller
1 week ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeMUST HAVE HOME HEALTHCARE BILLING EXPERIENCEHuman Touch Home Health Care is seeking a Home Healthcare Biller the ideal candidate for this position will be responsible for processing and managing billing for home health services provided to patients. This role requires accurate coding of medical procedures, knowledge of insurance and reimbursement processes,...
-
Claims Customer Service Advocate II
3 weeks ago
Washington, Washington, D.C., United States Ask Staffing Full time"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Claims Customer Service AdvocateLocation: Columbia, SC 29229Duration: Contract to hirePay: $15 to $16 an hour on W2Job Description:Job Summary:This role involves responding to customer...
-
Home Improvement Consultant
20 hours ago
Washington, Washington, D.C., United States beBee Careers Full time**Take Your Career to the Next Level as a Home Improvement Consultant**We are looking for a highly motivated and results-driven individual to join our team as a home improvement consultant. As a home improvement consultant, you will be responsible for working closely with customers to understand their needs and preferences, and providing expert advice and...
-
Home Healthcare Billing Specialist
5 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeAbout Human Touch Home Health CareWe are a home healthcare provider dedicated to delivering high-quality, patient-centered care to those in need. Our team is passionate about improving lives and making a positive impact in our community.Job Description:The ideal candidate for this position will be responsible for processing and managing billing for home...
-
Home Healthcare Revenue Cycle Expert
6 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeAbout the RoleThis is a full-time position that requires accurate coding of medical procedures, knowledge of insurance and reimbursement processes, and the ability to handle patient accounts efficiently.The ideal candidate will have a strong understanding of home health care billing processes, including Medicare, Medicaid, and private insurance.Accurately...
-
Senior Claims Associate
4 weeks ago
Washington, Washington, D.C., United States Jobleads-US Full timeHKA is a leading global consultancy in risk mitigation, dispute resolution, expert witness and litigation support. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our...
-
Smart Home Consultant
1 week ago
Washington, Washington, D.C., United States ADT Full timePosition Overview As a Smart Home Consultant, you will be a sales solutions expert and a brand ambassador for ADT's 6 million customers. As the key point of contact for home automation clients, you will answer inquiries, provide technical advice, and demonstrate how to use new products and services. Additionally, in this role, you will install and...
-
Smart Home Consultant
1 week ago
Washington, Washington, D.C., United States ADT Security Full timeJob Description Job Description ADT is Hiring - Multiple - SMART HOME CONSULTANTS (Tech Engineers)*** ONE DAY ONLY / In-Person Interviews *** TUESDAY - MAY 6 APPLY NOW to Secure an In-Person Interview on May 6 (8 am - 4:30 pm)Working Territory: COLUMBIA, MD$57,000 Annually ($18.70 per hour)PLUS Uncapped COMMISSIONSCOMPANY VEHICLEPaid Training...
-
Home Remodeling Consultant
5 days ago
Washington, Washington, D.C., United States Armada Design & Build Full timeAbout UsArmada Design & Build is a reputable and expanding design-build firm, specializing in home additions, renovations, and high-quality remodeling. Our team of experts will support you as a Project Consultant (Sales Representative) to focus on closing deals and making clients' dream homes a reality.Your ResponsibilitiesAttend pre-qualified appointments...
-
Home Health Care Reimbursement Expert
5 days ago
Washington, Washington, D.C., United States Human Touch Home Health Care Full timeAbout Human Touch Home Health CareWe are a home healthcare provider dedicated to delivering high-quality, patient-centered care to those in need. Our team is passionate about improving lives and making a positive impact in our community.Key Responsibilities:This position requires:Accurate review and processing of patient documentation to generate claims for...
-
In-Home Sales Consultant
20 hours ago
Washington, Washington, D.C., United States beBee Careers Full timeUnlock Your Earning Potential in a Thriving Industry!About the RoleWe are seeking highly motivated and results-driven individuals to join our team as In-Home Sales Consultants. As a key member of our sales force, you will be responsible for visiting customers in their homes, identifying their needs, and providing expert consultation on window replacement...
-
Home Services Consultant
4 days ago
Washington, Washington, D.C., United States ARS-Rescue Rooter Full timeJob ResponsibilitiesAs an In-Store Sales Generator, your primary responsibility will be to work directly with our partnered national big-box retail home improvement stores. You will speak with customers about heating and cooling upgrades, air quality improvements, energy savings, and how our services can benefit them. Your goal will be to generate leads for...
