Service Desk Analyst

1 week ago

King of Prussia PA, United States Insight Global Full time

Title: Service Desk Analyst Duration: 6-month contract Location: Onsite 3x a week in King of Prussia, PA 19406 Desired Skills & Experience 1+ years of Information Technology Support experience troubleshooting and resolving hardware and software issues Experience utilizing enterprise level ticketing system such as ServiceNow Experience utilizing Active Directory for user authentication and identity access management Excellent communication skills Ability to commute 3x a week to King of Prussia Job Description An Insight Global client is hiring a Service Desk Analyst to join their team. They will be supporting an enterprise level organization as the first level of triage troubleshooting and resolving 30+ level 1 tickets and escalating accordingly as needed. This person will need to have excellent customer service and communication skills as they will be answering phones and supporting the walk-up support desk. Must be local to the King of Prussia area and be able to commute 3x a week. Compensation: $15-19/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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