Bilingual Intake Specialist

A career with Lisinski Law Firm means more than fulfilling a role — it means becoming part of a unified mission to "Change as Many Lives as Possible." At Lisinski Law Firm, we are united by a shared purpose and driven by a commitment to making a difference. Since our founding in 2020 by Angel Lisinski, our dedicated team has worked tirelessly to keep families together — often stepping in when others have turned clients away. Position Purpose The Intake Specialist performs the initial consultation with our clients to determine which of our services best fits their specific situation. This role involves gathering information, assessing client needs and ensuring a smooth entry into the firm. The Intake Specialist plays a crucial role in driving revenue by delivering the highest quality service to our clients. Your Key Contributions: Learn, memorize, and research the case types we offer at the firm based on Attorney's guidelines. Conduct one-hour interviews with potential clients and initiate a potential case type based on the Attorney's direction, training, FAQ documents, and other communications. Lead Interviews with approved sales scripts and empathy to build rapport with potential clients. Review case pricing with clients and determine their best payment option to start a potential case type. Involve the Intake Manager or Intake Assistant Manager to approve manager specials or payment plans. Educate clients on the benefits of partnering with our firm and the payment options available to them. Convert potential leads into admitted clients based on benefits and values of each case type. Schedule and follow up with all leads that have potential case types to clarify information, answer questions, and encourage engagement with the firm. If eligible, based on client's initial down payment, this individual is responsible for scheduling the sign-up appointment. Responsible for sending contracts to clients following down payment. Stay up to date on weekly legal training with firm attorneys What Makes You a Great Fit: Bilingual (Spanish English) B2-C1 (must) Proficient with Microsoft Office Suite or related software High School Diploma or equivalent experience Excellent verbal and written communication skills Possess excellent bilingual (English and Spanish) interpersonal and communication skills, both written and verbal World class customer service and selling skills Proven ability to meet deadlines and time manage themselves Impeccable organizational skills and attention to detail Strong problem-solving skills Experience in sales or metrics-based environment preferred How You'll Benefit Lisinski Law Firm provides a comprehensive benefits package that supports the diverse needs of our employees and their families. We recognize the importance of health and well-being and are committed to fostering an environment where every team member can feel and perform at their best. Compensation: 23$ per hour + Bonus. Schedule: Full time, Monday to Friday 8:30 AM to 5:30 PM MST. 401k Match Medical, Dental, & Vision Insurance Options for Health Savings Account or Flexible Spending Account Dependent Care FSA Basic Life Insurance Voluntary Life & AD&D Disability Insurance Hospital Indemnity Insurance Employee Assistance Program Calm App Subscription Paid Time Off Our Firm At Lisinski Law Firm, the same dedication we show our clients is reflected in how we support and empower our team. LLF is a workplace where employees are supported by peers, heard by leadership, and uplifted by a collaborative team environment. Whether you're joining our Marketing, Information Technology, Accounting, or Legal teams, your contributions are essential. Every role at LLF plays a vital part in creating meaningful, lasting impact in the lives of those we serve. Our Values At Lisinski Law Firm, our values drive us with passion for the families we support as a client-centered firm, united by our mission with impact to keep families together through dedicated representation. Guided by unity and teamwork, we provide clear and consistent communication, so every person feels informed and supported. We are recognized for our excellence in difficult cases, where unconventional thinking and creative solutions allow us to deliver high quality service and achieve meaningful results for the families we serve.