Sales Support
19 hours ago
Their broad portfolio serves the flavor and fragrance industries worldwide.
They’re now looking for a Sales Support & Logistics Specialist to join their North American team. In this vital, customer-facing role, you’ll manage the full lifecycle of customer orders, from entry through invoicing and payment, ensuring a smooth, high-quality experience. You’ll collaborate closely with Finance, Supply Chain, Purchasing, and Sales teams, while also building lasting relationships with both domestic and international clients.
Order Management: Handle the full order cycle, ensuring accuracy in pricing, terms, and delivery, while using ERP systems.
Customer Support: Act as the main point of contact for order updates, complaints, and inquiries.
Cross-Functional Collaboration: Work with internal departments and logistics partners to ensure timely fulfillment.
Data & Reporting: Maintain customer/order data, track performance metrics, and suggest improvements.
Provide backup support, join training, and contribute to workplace safety and inclusivity.
Bachelor’s degree in Business or a related field.
Minimum 5 years of B2B customer service or order management experience (industry experience in flavors/fragrances or food ingredients is a plus).
Knowledge of order-to-cash processes and logistics; import/export experience preferred.
Proficiency in ERP systems and Microsoft Office.
Customer-focused, adaptable, and a collaborative team player.
Ability to travel 10%.
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